Bilingual Customer Service Representative
2 months ago
Superior Propane is seeking a highly skilled and bilingual customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.
Key Responsibilities:- Provide accurate and reliable delivery information to customers
- Review customer account information during each call to ensure accurate and current data
- Validate customer account information to ensure corporate compliance with Privacy Information guidelines
- Escalate customer questions, concerns, or issues as needed
- Dispatch delivery calls after hours
- Document all customer phone calls to ensure quality customer service
- Bilingual fluency in French and English, both written and verbal
- Post-secondary degree or diploma or equivalent experience
- One year of previous customer service experience, preferably in a telephone contact environment
- Ability to work collaboratively as a positive contributing team member, as well as independently
- Exceptional customer service skills with strong organizational skills
- Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
- Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
- Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up.
Superior Propane is an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at to let us know how we can enhance your experience.
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Bilingual Customer Service Representative
4 weeks ago
Cambridge, Ontario, Canada Superior Propane Full timeCustomer Experience Representative - BilingualWe are seeking a highly skilled and bilingual Customer Experience Representative to join our team at Superior Propane. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key...
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Bilingual Customer Service Representative
4 weeks ago
Cambridge, Ontario, Canada Superior Propane Full timeCustomer Experience Representative - BilingualWe are seeking a highly skilled and bilingual Customer Experience Representative to join our team at Superior Propane. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key...
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