Bilingual Customer Service Representative

14 hours ago

Cambridge, Ontario, Canada Superior Propane Full time
Customer Service Representative - Bilingual

Superior Propane is seeking a highly skilled and bilingual customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:
  • Provide accurate and reliable delivery information to customers
  • Review customer account information during each call to ensure accurate and current data
  • Validate customer account information to ensure corporate compliance with Privacy Information guidelines
  • Escalate customer questions, concerns, or issues as needed
  • Dispatch delivery calls after hours
  • Document all customer phone calls to ensure quality customer service
Requirements:
  • Bilingual fluency in French and English, both written and verbal
  • Post-secondary degree or diploma or equivalent experience
  • One year of previous customer service experience, preferably in a telephone contact environment
  • Ability to work collaboratively as a positive contributing team member, as well as independently
  • Exceptional customer service skills with strong organizational skills
What We Offer:
  • Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
  • Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
  • Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up.

Superior Propane is an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at to let us know how we can enhance your experience.

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