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Stage Experience and Services Lead

2 months ago

Toronto, Ontario, Canada Sephora Full time
About the Role

We are seeking a highly skilled and experienced individual to join our team as a Stage Experience and Services Lead. As a key member of our team, you will be responsible for overseeing the delivery of exceptional customer experiences and services within our Sephora store.

Key Responsibilities
  • Training and Development: Ensure that our Services Coordinators are adequately trained to effectively manage the Studio and drive services on a day-to-day basis. Execute cast training outside of regular sessions. Partner with elevated experts within the store/district to ensure cast have the appropriate level of product, category, and brand training for clients.
  • Maintaining a Coaching Culture: Participate in the selection, training, and certification of all SUBC Facilitators and coaches. Ensure Facilitators and coaches are maintaining or exceeding expectations by regularly attending classes within the store.
  • Makeup and Skincare Expertise: Demonstrate an understanding of artistry skills through conducting custom makeovers and mini-makeovers and skincare services as needed.
  • Client Engagement: Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
  • Employee Engagement: Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, and Initiative.
Requirements
  • You have one to three years of experience in a similar role at a similar volume store or equivalent internal experience.
  • You can demonstrate strong client service skills.
  • You have demonstrated effective time management and problem-solving skills.
  • You have proven ability to manage time to execute multiple tasks and changing priorities.
  • You have flexible availability to work during peak retail hours such as nights, weekends, and holidays.