Interim Stage Experience Manager, Stores
2 weeks ago
About the Role:
As an Interim Stage Experience Manager, Stores, you will be responsible for managing all aspects of the client experience and all services, classes, and events in a specific Sephora store location. This role regularly supports in areas such as client service, sales floor standards, and team leadership as well as all service-related areas such as the Beauty, Skin, and Fragrance Studio and all beauty classes within their store.
Key Responsibilities:
- Developing Your Team: Manage the daily operations at the Beauty, Skin, and Fragrance Studio (as applicable). Ensure that the Coordinators, Beauty Studio, are adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
- Embracing Innovation: Ensure beauty advisors are trained adequately and are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
- Client Experience: Manage the Services online reservation system, including publishing beauty advisors' availability and class dates and times. Ensure staffing levels are adequate to support a smooth flow of clients receiving services, while ensuring that the client check-in process is efficient.
- Training & Development: Execute beauty advisors' training for all new hires as well as for existing team members. Facilitate orientation and our selling model training sessions whenever possible.
- Visual Merchandising: Support the Operations team by ensuring all merchandising concepts and sales floor visuals are within company standard. Keep the sales floor neat, clean, and organized at all times. Execute all visual merchandising flips and ensure replenishment if inventory is added to the sales floor.
- Vendor Management: Ensure all beauty advisors are properly engaging with all store brands visiting the store. Ensure all brand representatives effectively train and coach cast on their products. Provide feedback on brand training effectiveness when possible.
Requirements:
- You have two to four years' experience in a similar role at a similar volume store or equivalent internal experience.
- You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
- You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
About Sephora:
Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics, or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.
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