Exam Support Specialist
3 weeks ago
Adecco Canada is recruiting for a Proctor to support our client in Ottawa, ON.
About the Role
This is a short-term contract position that requires the ability to work independently and as part of a team. The successful candidate will be responsible for ensuring the exam center has all necessary equipment and materials, arranging the exam room, launching/installing the Locked Down Browser, verifying exam candidates, and supervising them during the examination.
Key Responsibilities
- Ensure exam center has all necessary equipment and materials prior to the start of the examination
- Arrange the exam room to accommodate the sitting of examinations
- Launch/install the Locked Down Browser (training provided)
- Verify exam candidates are attending the correct examination sitting
- Check exam candidate government-issued photo identification
- Work with other proctors to ensure a safe, quiet, and professional exam writing experience
- Supervise exam candidates in the exam room during the examination
- Check for possible breaches of the examination rules by checking the washrooms and patrolling the exam room
- Follow outlined procedures if a breach of regulations is identified
- Work with support to troubleshoot any issues with computers or internet connection
- Submit an examination sitting report at the end of each examination sitting
- Log out of the Locked Down Browser at the end of each examination sitting
- Re-arrange the exam room desks and chairs to their original configuration at the end of the exam day
- Pack up the computers and ensure they are secure at the end of the exam day
Mandatory Requirements
- Physical strength to carry heavy equipment/furniture (up to 20 lb. objects)
- Fluency in both French and English required
- Excellent oral and written communication skills to troubleshoot and write reports on issues/concerns arising during the examinations
- Previous proctor experience, customer service experience, and/or strong interpersonal skills
- Excellent organizational skills
- Assertive and able to uphold and enforce the Institute's rules and regulations
- Comfortable spending periods of time standing or walking around the exam room
Compensation
The estimated salary for this position is $40-$50 per hour based on location and industry standards.
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