Customer Experience Engineer

1 week ago


Ottawa, Ontario, Canada Adobe Full time

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Adobe. As a Technical Support Specialist, you will be the first point of contact for customer concerns relating to technical issues, providing timely and effective resolution to technical and product inquiries.

Key Responsibilities

  • Provide technical support to customers via phone, email, or in-person, resolving technical issues and ensuring customer satisfaction.
  • Collaborate with internal product teams to advocate for customer needs and provide feedback on product functionality.
  • Develop and maintain knowledge of Adobe products and services, staying up-to-date on new features and technologies.
  • Work with customers to troubleshoot and resolve technical issues, providing proactive issue status updates and documentation.
  • Participate in knowledge transfer sessions to help reduce escalations and improve customer experience.

Requirements

  • Java Development Experience
  • Experience with JavaScript, HTML, CSS, XML, Docker/K8s
  • Experience with Adobe CQ/AEM highly desired but not a hard requirement
  • Windows/Linux server knowledge
  • Performance tuning and optimization
  • Debugging of customer code
  • Knowledge at API level of 3rd party applications
  • Bachelors Degree or equivalent experience
  • At least 3 years of full time experience in customer care/customer support or related field

What We Offer

  • A dynamic and supportive work environment
  • Ongoing feedback and opportunities for growth and development
  • A competitive salary and benefits package
  • The chance to work with a leading technology company and make a real impact on customer experience

Adobe is an Equal Opportunity Employer



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