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Customer Experience Ambassador

2 months ago

Ottawa, Ontario, Canada Indigo Books & Music Full time
{"title": "Customer Experience Representative", "description": "Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our store team, you will be responsible for delivering exceptional customer experiences and promoting a positive and engaging store environment.

Key Responsibilities
  • Support the daily operations of the store, ensuring a seamless and efficient customer experience.
  • Conduct inventory cycle counts, replenish stock, and manage product returns to maintain a well-stocked and visually appealing store.
  • Use merchandising standards to create an engaging and stimulating store environment that showcases our products.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences to provide personalized recommendations.
  • Stay up-to-date on new products, promotions, and programs to effectively communicate with customers and drive sales.
  • Contribute to a culture of continuous learning and improvement, sharing ideas and feedback to enhance the employee and customer experience.
Requirements
  • Experience in specialty retail or a retail environment is an asset.
  • Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store.
  • Demonstrated commitment to creating an exceptional employee and customer experience.
  • Ability to be mobile on the sales floor for extended periods of time.
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
  • Availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings (if required for the role).
  • Bilingualism (French/English) is required for all positions in Québec; other languages are an asset.
About Indigo

At Indigo, we are committed to our communities, our customers, and each other. We believe in fostering diversity and inclusion, creating a welcoming environment for everyone. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need.

", "lang_code": "en-US"}