Digital Experience Engineer

1 week ago

Ottawa, Ontario, Canada Adobe Full time

About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Adobe. As a Technical Support Specialist, you will be responsible for providing technical support to our global customer base, ensuring they are set up for success and resolving technical issues in a timely manner.

Key Responsibilities

  1. Provide technical support to customers via phone, email, or in-person, resolving technical issues and answering product-related questions.
  2. Act as a customer advocate, representing their needs with internal product teams and providing timely response and resolution to technical inquiries.
  3. Work closely with the extended Adobe Support team to ensure seamless customer experience and resolve high-priority technical issues.
  4. Document all customer cases, interactions, and environment details to ensure complete customer account reviews.
  5. Develop and maintain knowledge of Adobe products and services, staying up-to-date on new features and technologies.
  6. Collaborate with internal teams to identify and mitigate potential risks, ensuring customer success and satisfaction.
  7. Provide proactive issue status updates to required parties and record and document all issues related to customers within established process guidelines.
  8. Troubleshoot and qualify cases before advancing into Engineering, and answer questions regarding product functionality and usage.
  9. Enable product features included in the contract that customers cannot enable themselves through the admin console, and troubleshoot implementation problems.
  10. Work high-priority technical issues and participate in product content creation, such as Knowledge Base articles and whitepapers.
  11. Provide knowledge transfer sessions to help reduce escalations into Adobe.

Requirements

  1. Java Development Experience
  2. Experience with JavaScript, HTML, CSS, XML, Docker/K8s
  3. Experience with Adobe CQ/AEM highly desired but not a hard requirement
  4. Windows/Linux server knowledge
  5. Performance tuning and optimization
  6. Debugging of customer code
  7. Knowledge at API level of 3rd party applications
  8. Bachelors Degree or equivalent experience
  9. At least 3 years of full-time experience in customer care/customer support or related field, but can be overlooked for those with AEM experience
  10. Experience in a wide range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired
  11. Advanced written and verbal communication skills
  12. Strong personal organization skills
  13. Ability to multi-task and prioritize job requirements

What We Offer

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

  • Director of Digital Experience

    1 week ago

    Ottawa, Ontario, Canada Tree Trust Full time

    Job Description**About the Role**We are seeking a highly skilled and experienced Director of Digital Experience to join our team at Tree Trust. As a key member of our organization, you will be responsible for developing and executing a comprehensive digital strategy that drives business growth and enhances the overall user experience.Key...

  • Director of Digital Experience

    1 week ago

    Ottawa, Ontario, Canada Tree Trust Full time

    Job Description**About the Role**We are seeking a highly skilled and experienced Director of Digital Experience to join our team at Tree Trust. As a key member of our organization, you will be responsible for developing and executing a comprehensive digital strategy that drives business growth and enhances the overall user experience.Key...

  • Director, Digital Experience

    7 days ago

    Ottawa, Ontario, Canada Tree Trust Full time

    About the RoleThe Director, Digital Experience will own the strategy for Tree Trust's global digital presence, sitting at the intersection of product, marketing, design, and engineering. This role requires a customer and data-obsessed leader with a blend of strategic thinking, technical fluency, and creative storytelling.Key ResponsibilitiesLead and develop...

  • Director, Digital Experience

    7 days ago

    Ottawa, Ontario, Canada Tree Trust Full time

    About the RoleThe Director, Digital Experience will own the strategy for Tree Trust's global digital presence, sitting at the intersection of product, marketing, design, and engineering. This role requires a customer and data-obsessed leader with a blend of strategic thinking, technical fluency, and creative storytelling.Key ResponsibilitiesLead and develop...

  • Digital Experience Architect

    1 week ago

    Ottawa, Ontario, Canada Adobe Full time

    Our Company is a global leader in digital experiences, empowering individuals and businesses to create and deliver exceptional digital experiences. We're passionate about innovation and customer satisfaction.About the team:As a member of the AEM Asset Engineering team at Adobe, you will play a critical role in ensuring the quality and advancement of our AEM...

  • Digital Design Engineer Intern

    2 days ago

    Ottawa, Ontario, Canada Synopsys Full time

    Unlock Your Potential as a Digital Design Engineer Intern at SynopsysAs a digital design engineer intern at Synopsys, you will embark on a transformative journey that combines theoretical knowledge with hands-on experience. You will work alongside seasoned professionals, refining your skills in digital design and verification, and contributing to the...

  • Digital Design Engineer Intern

    1 day ago

    Ottawa, Ontario, Canada Synopsys Full time

    Unlock Your Potential as a Digital Design Engineer Intern at SynopsysAs a digital design engineer intern at Synopsys, you will embark on a transformative journey that combines theoretical knowledge with hands-on experience. You will work alongside seasoned professionals, refining your skills in digital design and verification, and contributing to the...

  • Full Stack Software Engineer

    2 weeks ago

    Ottawa, Ontario, Canada Martello Technologies Full time

    Job SummaryWe are seeking a highly skilled Full Stack Software Developer to join our team at Martello Technologies. As a key member of our SCRUM team, you will play a crucial role in the development of our Digital Experience Monitoring (DEM) solutions.Key ResponsibilitiesDesign and develop back-end website applications and APIsCreate fully functioning...

  • Senior Digital Verification Engineer

    5 days ago

    Ottawa, Ontario, Canada TSMC Full time

    Senior Digital Verification Engineer (5423) About the Role The Senior Digital Verification Engineer is a key member of our team, responsible for driving the development of advanced verification methodologies and tools to support the design and validation of complex semiconductor products. This is a full-time, permanent position that offers a unique blend...

  • Digital Signal Processing Engineer

    1 week ago

    Ottawa, Ontario, Canada Ciena Canada, Inc. Full time

    About Ciena Canada, Inc.Ciena Canada, Inc. is a leading technology company that prioritizes innovation and social responsibility. Our teams enjoy a culture focused on empowering individual growth, well-being, and belonging.Job SummaryWe are seeking a highly skilled Digital Signal Processing Engineer to join our Optical Engineering team. As a key member of...

  • Digital Signal Processing Engineer

    1 week ago

    Ottawa, Ontario, Canada Ciena Canada, Inc. Full time

    About Ciena Canada, Inc.Ciena Canada, Inc. is a leading technology company that prioritizes innovation and social responsibility. Our teams enjoy a culture focused on empowering individual growth, well-being, and belonging.Job SummaryWe are seeking a highly skilled Digital Signal Processing Engineer to join our Optical Engineering team. As a key member of...

  • Senior Digital Verification Engineer

    4 days ago

    Ottawa, Ontario, Canada TSMC Full time

    Job SummaryTSMC is seeking a highly skilled Digital Verification Engineer to join our team in Ottawa, Canada. As a key member of our Verification team, you will be responsible for designing and implementing digital verification methodologies and tools to ensure the quality and reliability of our semiconductor products.Key ResponsibilitiesDesign and implement...

  • Senior Digital Verification Engineer

    5 days ago

    Ottawa, Ontario, Canada TSMC Full time

    Job SummaryTSMC is seeking a highly skilled Digital Verification Engineer to join our team in Ottawa, Canada. As a key member of our Verification team, you will be responsible for designing and implementing digital verification methodologies and tools to ensure the quality and reliability of our semiconductor products.Key ResponsibilitiesDesign and implement...

  • Senior Digital Verification Engineer

    5 days ago

    Ottawa, Ontario, Canada TSMC Full time

    Job SummaryTSMC is seeking a highly skilled Digital Verification Engineer to join our team in Ottawa, Canada. As a key member of our Verification team, you will be responsible for designing and implementing digital verification methodologies and tools to ensure the quality and reliability of our semiconductor products.Key ResponsibilitiesDesign and implement...

  • Digital Design Engineer Intern

    2 days ago

    Ottawa, Ontario, Canada Synopsys Full time

    Job Opportunity at Synopsys **About the Role** We are seeking a highly motivated and skilled Masters student to join our team as a Digital Design Engineer Intern. As a member of our Solutions Group, you will be working on high-quality, silicon-proven semiconductor IP solutions for SoC designs. **Key Responsibilities** * Assist in the development of...

  • Digital Design Engineer Intern

    1 day ago

    Ottawa, Ontario, Canada Synopsys Full time

    Job Opportunity at Synopsys **About the Role** We are seeking a highly motivated and skilled Masters student to join our team as a Digital Design Engineer Intern. As a member of our Solutions Group, you will be working on high-quality, silicon-proven semiconductor IP solutions for SoC designs. **Key Responsibilities** * Assist in the development of...

  • Digital Signal Processing Engineer

    2 days ago

    Ottawa, Ontario, Canada Ciena Canada, Inc. Full time

    About the Role:Ciena Canada, Inc. is seeking a highly skilled Digital Signal Processing Engineer to join our team. As a key member of our WaveLogic science team, you will contribute to the design and development of next-generation high-speed optical communication systems.Key Responsibilities:Create and analyze digital algorithms for high-speed optical...

  • Digital Signal Processing Engineer

    2 days ago

    Ottawa, Ontario, Canada Ciena Canada, Inc. Full time

    About the Role:Ciena Canada, Inc. is seeking a highly skilled Digital Signal Processing Engineer to join our team. As a key member of our WaveLogic science team, you will contribute to the design and development of next-generation high-speed optical communication systems.Key Responsibilities:Create and analyze digital algorithms for high-speed optical...

  • Senior Digital Verification Engineer

    2 weeks ago

    Ottawa, Ontario, Canada TSMC Full time

    Senior Digital Verification Engineer (5423) Overview of RoleThe Senior Digital Verification Engineering role is a full-time permanent and hybrid position, located in Ottawa, Ontario, Canada. The strategic nature of the role revolves around a forward-thinking approach to productivity and quality within the Verification space for Semiconductors, enabling...

  • Digital Design Engineer Intern

    4 days ago

    Ottawa, Ontario, Canada Synopsys Full time

    Job Description and RequirementsThis is an 8 to 16 months internship position for Masters students enrolled in Electronics/Computer/Electrical Engineering program, starting in 2024 or early 2025.Key Responsibilities:Design and develop digital circuits using Verilog/System-VerilogAssist in the verification of designed blocks to ensure functionality and...