Customer Experience Specialist

1 week ago

Ottawa, Ontario, Canada VamosVentures Full time
About the Role

We are seeking a highly skilled Customer Experience Specialist to join our team at VamosVentures. As a key member of our support team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients receive the highest level of service.

Key Responsibilities
  • Customer Support: Provide timely and effective support to our clients via various communication channels, including email, chat, and phone.
  • Issue Resolution: Identify and resolve customer issues in a considerate and timely manner, ensuring that our clients are satisfied and productive.
  • Trend Identification: Analyze customer requests and identify trends to flag for the rest of the team, enabling us to improve our services and processes.
  • Collaboration: Work closely with our sales, product, and engineering teams to ensure seamless communication and collaboration.
  • Knowledge Sharing: Contribute to the ongoing learning and success of your team and the company by sharing knowledge through mentorship, collaboration, and documentation.
Requirements
  • Passion for Customer Support: Be passionate about delivering exceptional customer experiences and committed to making a customer-centric team successful.
  • Communication Skills: Possess strong verbal and written communication skills, with the ability to communicate technical problems in a clear and tactful way.
  • Empathy and Diplomacy: Demonstrate empathy, diplomacy, tact, and poise under pressure when working through customer issues.
  • FinTech Experience: Have experience in the FinTech industry, with a strong understanding of financial services and products.
  • Education: Hold a Bachelor's degree in a relevant field, such as business, finance, or a related field.
What We Offer

We offer a competitive hourly rate of $23.00 CAD - $24.00 CAD per hour, with opportunities for overtime pay. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

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