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Hotel Front Desk Clerk

2 months ago

Fort Saskatchewan, Alberta, Canada Southfort Inn Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Southfort Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account room availability and guest preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Offer general information about points of interest in the area, enhancing the guest experience.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Balance cash and complete balance sheets, cash reports, and related forms with accuracy and attention to detail.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring seamless operations.
  • Perform various clerical duties, such as faxing, filing, and photocopying, as needed.
  • Answer telephone calls and relay messages to staff members, ensuring prompt and efficient communication.
  • Provide exceptional customer service, addressing guest concerns and resolving issues in a timely and professional manner.
Requirements
  • Secondary (high) school graduation certificate.
  • Will train, with a focus on developing strong customer service and communication skills.
  • Ability to work under pressure, maintaining a calm and composed demeanor in fast-paced environments.
  • Efficient interpersonal skills, with a focus on building strong relationships with guests and colleagues.
  • Flexibility, with a willingness to adapt to changing circumstances and priorities.
  • Reliability, with a strong commitment to meeting deadlines and delivering results.
  • Team player, with a focus on collaboration and mutual support.
Work Environment

Our hotel is a dynamic and fast-paced environment, with a focus on providing exceptional customer service and ensuring a smooth guest experience. As a Hotel Front Desk Clerk, you will be working in a team-oriented setting, with opportunities to develop your skills and advance your career.

Language

The primary language spoken at our hotel is English.

Hours

This is a permanent position, with a regular schedule of 35 hours per week.