Front Desk Representative

3 weeks ago


Fort Saskatchewan, Alberta, Canada Yogesh Hospitality Ltd Full time
Job Title: Front Desk Agent

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Yogesh Hospitality Ltd.

Key Responsibilities:
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Reservation Management: Take, cancel, and change room reservations as needed.
  • Hotel Information: Provide guests with information on hotel facilities and services.
  • Departure Process: Process guests' departures, calculate charges, and receive payments.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments.
  • Clerical Duties: Perform various clerical tasks, including faxing, filing, and photocopying.
  • Communication: Answer telephone calls and relay messages to guests and staff.
  • Customer Service: Provide exceptional customer service to guests and respond to their needs in a professional manner.
Work Environment:
  • Fast-Paced Environment: Work in a fast-paced environment with multiple tasks and responsibilities.
  • Physical Demands: Stand for extended periods and perform physical tasks as required.
Requirements:
  • Experience: 7 months to less than 1 year of experience in a similar role.
  • Language: Fluency in English.
  • Work Hours: 32 hours per week.


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