Hotel Front Desk Clerk

3 days ago

Fort Saskatchewan, Alberta, Canada Southfort Inn Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Southfort Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account room availability and guest preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Balance cash and complete balance sheets, cash reports, and related forms to ensure accurate financial records.
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure optimal room utilization.
  • Perform various clerical duties, including faxing, filing, and photocopying, as needed.
  • Answer telephone calls and relay messages to guests and staff in a timely and efficient manner.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a professional and courteous manner.
Requirements
  • Secondary (high) school graduation certificate.
  • Will train.
  • Attention to detail and ability to work under pressure.
  • Efficient interpersonal skills, flexibility, and reliability.
  • Ability to work as part of a team and provide excellent customer service.
Work Environment

The successful candidate will work in a fast-paced hotel environment, interacting with guests and staff on a daily basis. The ideal candidate will be able to work effectively in a team environment, providing exceptional customer service and ensuring a smooth and efficient front desk operation.

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