Front Desk Associate
3 weeks ago
Job Summary: We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Yogesh Hospitality Ltd. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.
Key Responsibilities:
- Register arriving guests and assign rooms in a timely and efficient manner.
- Process room reservations, cancellations, and changes with accuracy and attention to detail.
- Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
- Process guest departures, calculate charges, and receive payments in a professional and courteous manner.
- Maintain an accurate inventory of vacancies, reservations, and room assignments.
- Perform various clerical duties, such as faxing, filing, and photocopying.
- Answer telephone calls and relay messages to guests and staff in a timely and efficient manner.
- Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.
Work Environment:
The Front Desk Agent will work in a fast-paced environment, standing for extended periods and interacting with guests and staff in a professional and courteous manner.
Requirements:
- Secondary (high) school graduation certificate.
- 7 months to less than 1 year of experience in a related field.
Language: English.
Hours: 32 hours per week.
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