Front Desk Associate

3 weeks ago


Fort Saskatchewan, Alberta, Canada Yogesh Hospitality Ltd Full time

Job Summary: We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Yogesh Hospitality Ltd. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:

  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process room reservations, cancellations, and changes with accuracy and attention to detail.
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Process guest departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Perform various clerical duties, such as faxing, filing, and photocopying.
  • Answer telephone calls and relay messages to guests and staff in a timely and efficient manner.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.

    Work Environment:

    The Front Desk Agent will work in a fast-paced environment, standing for extended periods and interacting with guests and staff in a professional and courteous manner.

    Requirements:

    • Secondary (high) school graduation certificate.
    • 7 months to less than 1 year of experience in a related field.

    Language: English.

    Hours: 32 hours per week.



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