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Hospitality Liaison

2 months ago

Niagara Falls, Ontario, Canada Pernod Ricard Full time
Key Responsibilities:
  • Welcome and Serve Guests: Provide exceptional hospitality and represent The Foreign Affair brand with pride.
  • Lead Point of Contact: Maintain continuous communication with the Hospitality Supervisor and prioritize tasks effectively.
  • Stay Informed: Keep up-to-date with all winery information to answer questions from the team and guests confidently.
  • Wine Club Liaison: Act as the primary contact for wine club member requests in the absence of the Sales Coordinator, ensuring their needs are met promptly.
  • Efficient Communication: Relay messages and action items from wine club member requests to the Sales Coordinator and communicate weekend activities for follow-up throughout the week.
  • Tech-Savvy: Navigate wine club software confidently to manage member updates and cancellations, and troubleshoot technology issues with platforms like Shopify, Tock, Bluetooth, and Wi-Fi.
  • Detail-Oriented: Monitor shared email inboxes, process orders with high attention to detail, and oversee merchandise inventory, pricing, and signage.
Applicant Requirements Include:
  • Previous Experience: A seasoned hospitality professional with a positive attitude and proactive nature.

Administrative experience is an asset.

2-3 years of experience in hospitality service (hotel, restaurant, winery, etc.).

  • Wine Passion: A genuine passion and knowledge about wine.
  • Smart Serve Certified: Must have certification to serve alcohol.
  • Weekend Availability: Must be able to work weekends. (Schedule is Thurs to Mon 10am – 6pm)
  • Physical Requirements: Ability to lift up to 35 lbs and stand for long periods of time.
Why Join Us?
  • Competitive Hourly Wage: We value your skills and dedication.
  • Monthly Product Allotment: Enjoy our wines as part of your benefits.
  • Store Discount: Take advantage of discounts on our products.
  • Incentives and Gratuities: Earn rewards and tips for your exceptional service.

At The Foreign Affair Winery, we believe in creating memorable experiences for our guests and a supportive, growth-oriented environment for our team. If you're ready to bring your passion for hospitality and wine to our team, we'd love to hear from you