Dynamics CE Functional Architect

2 months ago

Toronto, Ontario, Canada Hitachi Vantara Corporation Full time

Job Summary

Hitachi Solutions Ltd is seeking a highly skilled Dynamics CE Functional Architect to join our team. As a key member of our Customer Engagement (CE) Practice, you will be responsible for delivering cloud solutions to customers in North America.

Key Responsibilities

  • Cloud Solution Delivery
    • Drive Dynamics CRM implementations through all project phases, including discovery, definition, build, test, and deploy.
    • Serve as clients' main point of contact throughout all project phases, effectively managing associated issues and risks, and ensuring on-time and on-budget implementation delivery that meets clients' needs and requirements.
  • System Architecture
    • Identify clients' sales, marketing, and customer service or field service requirements through discovery meetings.
    • Design and lead the system architecture process, in partnership with the Development Team, to create, define specifications for, and implement customizations for any custom code or data migration requirements.
  • Training and Knowledge Transfer
    • Conduct end-user training and create and maintain knowledge transfer documentation.
  • CRM Implementation Standards
    • Develop and continue to refine CRM implementation standards and tools.
  • Presentation and Communication
    • Present tailored demonstrations of the technology solution.

Qualifications

  • Strong CRM industry and product knowledge.
  • 6+ years of Dynamics CE (CRM) experience as a Functional Consultant or Architect.
  • 4+ years of experience in system design (8+ years for a Senior Architect).
  • Familiarity with relational database concepts.
  • Strong Business Analysis skills, including requirements and business process elicitation & documentation.
  • Excellent presentation, communication, leadership, and client development skills to effectively present information to C-level management, public groups, and/or board of directors.
  • Excellent organizational and multi-tasking skills, attention to quality, self-motivation, and a strong desire to succeed.

Preferred Education/Skills

  • Bachelor's Degree in Computer Science, CIS, Engineering, or related field is preferred; work experience in lieu of a degree will be considered.
  • Microsoft CRM Application certification a plus (such as MB-200, MB-300, MB-600, MB2-710, and/or MB-700).
  • Business Analysis Certification (CBAP or similar), Certified Scrum Product Owner (CSPO) or other related industry certifications.
  • Microsoft SharePoint and Business Intelligence experience a plus.
  • Experience in manufacturing, insurance, and/or banking industries.
  • Experience with Azure DevOps or similar tools.

Additional Information

Hitachi Solutions Ltd is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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