Dynamics CE Functional Architect

1 month ago

Old Toronto, Ontario, Canada Hitachi Solutions Asia Pacific Pte. Ltd. Full time
Job Description

Hitachi Solutions is a global leader in cloud solutions, passionate about delivering innovative business solutions to our clients. As a Dynamics CE Functional Architect, you will play a key role in driving our clients' success by implementing Dynamics CRM solutions that meet their sales, marketing, and customer service needs.

Responsibilities:

  • Drive Dynamics CRM implementations through all project phases, including discovery, definition, build, test, and deploy.
  • Serve as the primary point of contact for clients throughout all project phases, effectively managing associated issues and risks to ensure on-time and on-budget implementation delivery.
  • Identify clients' sales, marketing, and customer service or field service requirements through discovery meetings.
  • Design and lead the system architecture process, in partnership with the Development Team, to create, define specifications for, and implement customizations for any custom code or data migration requirements.
  • Conduct end-user training and create and maintain knowledge transfer documentation.
  • Develop and continue to refine CRM implementation standards and tools.
  • Present tailored demonstrations of the technology solution.
  • Perform in a manner consistent with the Hitachi Pillars of Strength.

Qualifications:

  • Strong CRM industry and product knowledge.
  • 6+ years of Dynamics CE (CRM) experience as a Functional Consultant or Architect.
  • 4+ years of experience in system design (8+ years for a Senior Architect).
  • 4+ years implementing Microsoft Dynamics CRM - Sales, Marketing, Customer Service, Field Service, etc. (8+ years for a Senior Architect).
  • Familiarity with relational database concepts.
  • Strong Business Analysis skills, including requirements and business process elicitation & documentation.
  • Excellent presentation, communication, leadership, and client development skills to effectively present information to C-level management, public groups, and/or board of directors.
  • Excellent organizational and multi-tasking skills, attention to quality, self-motivation, and a strong desire to succeed.

Additional Information:

Hitachi Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Base Salary Pay Range*: CAD $107,500 – CAD $152,500

Other Compensation / Benefit Overview:

  • Bonus Plan.
  • Medical, Dental, and Vision Coverage.
  • Life Insurance and Disability Programs.
  • Retirement Savings with Company Match.
  • Paid Time Off.
  • Flexible Work Arrangements, including Remote Work.

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