Dynamics CE Functional Architect

2 months ago

Toronto, Ontario, Canada Hitachi Solutions Asia Pacific Pte. Ltd. Full time
Job Description

About the Role

We are seeking a highly skilled Dynamics CE Functional Architect to join our team at Hitachi Solutions Asia Pacific Pte. Ltd. As a key member of our Customer Engagement (CE) Practice, you will be responsible for delivering cloud solutions to our clients in North America.

Key Responsibilities

  • Drive Cloud Solutions Implementations
    • Lead Dynamics CRM implementations through all project phases, including discovery, definition, build, test, and deploy.
    • Manage client relationships and ensure on-time and on-budget implementation delivery that meets client needs and requirements.
  • Design and Implement System Architecture
    • Identify client sales, marketing, and customer service or field service requirements through discovery meetings.
    • Design and lead the system architecture process to create, define specifications for, and implement customizations for any custom code or data migration requirements.
  • Conduct End-User Training and Knowledge Transfer
    • Develop and continue to refine CRM implementation standards and tools.
    • Present tailored demonstrations of the technology solution.
  • Perform in a Manner Consistent with the Hitachi Pillars of Strength

Qualifications

  • Strong CRM Industry and Product Knowledge
    • 6+ years of Dynamics CE (CRM) experience as a Functional Consultant or Architect.
    • 4+ years of experience in system design (8+ years for a Senior Architect).
    • 4+ years implementing Microsoft Dynamics CRM - Sales, Marketing, Customer Service, Field Service, etc.
  • Business Analysis Skills
    • Strong business analysis skills, including requirements and business process elicitation & documentation.
  • Communication and Leadership Skills
    • Excellent presentation, communication, leadership, and client development skills to effectively present information to C-level management, public groups, and/or board of directors.
  • Education and Certifications
    • Bachelor's Degree in Computer Science, CIS, Engineering, or related field preferred; work experience in lieu of a degree will be considered.
    • Microsoft CRM Application certification a plus (such as MB-200, MB, MB-600, MB2-710, +/or MB2-716).
    • Business Analysis Certification (CBAP or similar), Certified Scrum Product Owner (CSPO) or other related industry certifications.

Additional Information

Hitachi Solutions Asia Pacific Pte. Ltd. is an Equal Opportunity Employer

Base Salary Pay Range*: CAD $107,500 – CAD $152,500

Other Compensation / Benefit Overview

In addition to Base Salary, the successful candidate may be eligible to participate in the following plans / programs, upon satisfying all hiring requirements:

  • Bonus Plan
  • Medical, Dental, and Vision Coverage
  • Life Insurance and Disability Programs
  • Retirement Savings with Company Match
  • Paid Time Off
  • Flexible Work Arrangements including Remote Work

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