Dynamics Architect

3 weeks ago

Toronto Ontario, Ontario, Canada Resonaite Full time

Our client in the insurance sector is looking for a contract based Dynamics Architect to oversee and manage their existing Dynamics CRM instance, as well as support the development of RFP (Request for Proposal) requirements for the selection and implementation of Dynamics F&O.


The ideal candidate has in-depth knowledge of Dynamics CRM architecture, strong analytical skills, and experience in defining technical requirements for Dynamics F&O.


Location: Remote

Duration: 6 months + extension option


Key Responsibilities:

  • Manage Existing Dynamics CRM Instance: Oversee the administration, configuration, and customization of the current Dynamics CRM, ensuring stability and optimal performance.
  • Change Management: Implement and manage changes to the CRM system, collaborating with stakeholders to understand requirements and ensure alignment with business objectives.
  • RFP Support for Dynamics F&O Solution: Lead the technical aspects of drafting RFP requirements for implementation of Dynamics F&O. This includes identifying business needs, evaluating system functionalities, and ensuring alignment with long-term strategies.
  • Stakeholder Collaboration: Work closely with business units, developers, and other stakeholders to gather requirements, assess system impact, and define project scope for both existing CRM changes and RFP requirements.
  • System Enhancements: Identify and implement improvements in CRM processes and workflows to optimize functionality and user experience.
  • Documentation: Maintain detailed documentation of system architecture, configurations, processes, and RFP requirements.
  • Technical Leadership: Provide guidance to the CRM team, ensuring best practices and methodologies are applied throughout the CRM lifecycle.
  • Quality Assurance: Conduct testing and validation for CRM changes to ensure accuracy, stability, and security.


Requirements:

  • Experience: 7+ years as a Dynamics CRM Architect or similar role, with experience in change management and developing technical requirements for CRM RFPs.
  • Technical Skills: Proficiency in Dynamics CRM, including configuration, customization, workflows, and plug-ins. Familiarity with other CRM systems is a plus.
  • RFP Expertise: Demonstrated experience in gathering requirements and drafting technical specifications for Dynamics F&O.
  • Project Management: Strong organizational and project management skills, with the ability to handle multiple priorities and meet deadlines.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical stakeholders.
  • Problem-Solving: Strong analytical skills to troubleshoot and resolve CRM issues and improve system performance.
  • Certifications: Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert, or similar certifications.

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