Dynamics CE Functional Architect

1 month ago

Old Toronto, Ontario, Canada Hitachi Vantara Corporation Full time
Job Title: Dynamics CE Functional Architect

Hitachi Solutions is a global solutions integrator passionate about designing, developing, and delivering cutting-edge cloud solutions to help our clients innovate across their entire business.

Job Summary

We are seeking a highly skilled Dynamics CE Functional Architect to join our team. As a key member of our Customer Engagement Practice, you will be responsible for driving Dynamics CRM implementations through all project phases, serving as the main point of contact for clients, and ensuring on-time and on-budget implementation delivery.

Responsibilities
  • Drive Dynamics CRM implementations through all project phases, including discovery, definition, build, test, and deploy.
  • Serve as clients' main point of contact throughout all project phases, effectively managing associated issues and risks.
  • Identify clients' sales, marketing, and customer service or field service requirements through discovery meetings.
  • Design and lead the system architecture process to create, define specifications for, and implement customizations for any custom code or data migration requirements.
  • Conduct end-user training and create and maintain knowledge transfer documentation.
  • Develop and continue to refine CRM implementation standards and tools.
  • Present tailored demonstrations of the technology solution.
Qualifications
  • Strong CRM industry and product knowledge.
  • 6+ years of Dynamics CE (CRM) experience as a Functional Consultant or Architect.
  • 4+ years of experience in system design.
  • Familiarity with relational database concepts.
  • Strong Business Analysis skills, including requirements and business process elicitation & documentation.
  • Excellent presentation, communication, leadership, and client development skills.
Preferred Education/Skills
  • Bachelor's Degree in Computer Science, CIS, Engineering, or related field.
  • Microsoft CRM Application certification a plus.
  • Business Analysis Certification (CBAP or similar), Certified Scrum Product Owner (CSPO) or other related industry certifications.
  • Microsoft SharePoint and Business Intelligence experience a plus.
Additional Information

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

In addition to Base Salary, the successful candidate may be eligible to participate in the following plans/programs, upon satisfying all hiring requirements:

  • Bonus Plan
  • Medical, Dental, and Vision Coverage
  • Life Insurance and Disability Programs
  • Retirement Savings with Company Match
  • Paid Time Off
  • Flexible Work Arrangements including Remote Work.

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