Residential Property Coordinator

1 week ago

Ottawa, Ontario, Canada Colonnade BridgePort Full time

At Colonnade BridgePort, we are seeking a highly motivated and customer-focused Residential Coordinator to join our dynamic team. This role is responsible for providing exceptional customer service, assisting with marketing functions, and leasing units while fostering a positive community environment for residents and staff.

Key Responsibilities:

  • Utilize troubleshooting skills to respond to a wide variety of residential service requests in a timely and professional manner.
  • Coordinate with future move-in dates and execute the resident onboarding process including administering key handovers.
  • Assist with ensuring community curb appeal and maintaining the appearances of the administration office, building amenities.
  • Maintain accurate resident files and updating information in YARDI and emergency contact logs.
  • Coordinate building amenity reservations.
  • Maintain a positive property environment for both residents and staff and encourage participation in events and activities.
  • Assist in mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences.
  • Demonstrate an all-inclusive understanding of pricing, floor plans, amenities, and other offerings the community provides while touring prospects.
  • Follow-up on phone and internet inquiries from prospects and tenants.
  • Conduct all tasks necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining the model suites and prospect follow up.
  • Ensure adequate stock of professionally printed collateral and promotional items are always on hand.
  • Assist with preparation of leasing documentation, tenant onboarding materials.
  • Understand and exceeding the expectations of residents, prospective residents, clients, and vendors.
  • Review lease applications, guarantor and data entry processes, flagging high risk applicants and preparing review and assessment for the Community Manager.
  • Demonstrate professionalism, diplomacy, and tactfulness to generate a positive company image.

Requirements:

  • 1-3 years previous sales experience required.
  • High school diploma (or equivalent) required; Bachelor's degree in Business Administration and/or Property Management preferred.
  • Valid Class G driver's license and access to own vehicle required.
  • Excellent verbal and written communication skills required; bilingualism (French & English) considered an asset.
  • Ability to work a non-traditional schedule (Monday-Friday, 10:00 am – 6:00 pm), which may include occasional evenings and weekends.
  • Ability to demonstrate professionalism, diplomacy, and tactfulness to generate a positive company image.
  • Prior experience in Property Management and RTA considered an asset.
  • Experience with Yardi and other CRM systems considered an asset.

What We Offer:

  • Three weeks starting paid vacation
  • Three days personal leave
  • Employee and Family Assistance Program
  • Flexible working hours
  • Hybrid working environment (position dependent, alternative may be offered)
  • Comprehensive benefits plan that includes health, dental, vision, and disability coverage (cost shared by company and employee)
  • Professional development (up to two paid courses per year)
  • RRSP matching program
  • Holiday office closure between Christmas and New Years
  • Summer hours (position dependent, alternative may be offered)
  • Opportunity to volunteer with Habitat for Humanity

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