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Guest Service Supervisor

1 month ago

Toronto, Ontario, Canada Silver Hotel Group Full time
Job Summary

We are seeking a highly skilled Guest Service Supervisor to join our team at the Radisson Blu Hotel in Toronto's vibrant Harbourfront district. As a key member of our front office team, you will be responsible for providing exceptional customer service, leading by example, and ensuring a smooth operation of the guest services department.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Team Leadership: Lead and motivate the front office team to deliver exceptional service, ensuring that all team members are trained and equipped to provide the highest level of service.
  • Operations: Ensure the smooth operation of the guest services department, including the registration and check-out of guests, processing customer payments, and supporting team members as necessary.
  • Training and Development: Provide training and development opportunities to team members, ensuring that they have the skills and knowledge needed to deliver exceptional service.
  • Communication: Communicate effectively with all departments, including accounting, revenue management, sales, food and beverage, housekeeping, and maintenance, to ensure seamless service delivery.
Requirements
  • Previous Supervisory Experience: Previous supervisory experience in a customer-facing and/or hospitality position is preferred.
  • Interpersonal Skills: Highly interpersonal, comfortable engaging with all guests, visitors, vendors, and team members.
  • Communication Skills: Excellent written and verbal communication skills are essential.
  • Computer Literacy: Computer literate in property operating systems such as Opera, and Maestro, as well as being proficient in MS Office (Word, Excel, PowerPoint) is an asset.
  • Flexibility: Ability to work flexible shifts, including days, evenings, overnights, weekends, and holidays as required by management and the operations.
About Us

Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company. Our culture is fundamental to our success, and we strive to exhibit passion, creativity, and fun every day. We are committed to delivering exceptional experiences by living our core values: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition.

We believe in outstanding hospitality and take seriously our obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.