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Guest Relations Supervisor

2 months ago

Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time
About the Opportunity

The ideal candidate for this Guest Relations Supervisor role will possess a strong background in leadership and customer service, with a proven track record of delivering exceptional guest experiences. As a key member of the Global Guest Relations team, you will be responsible for overseeing a team of Coordinators and Specialists, providing strategic guidance, and driving revenue growth through effective sales strategies.

Key Responsibilities
  • Supervise a team of Guest Relations Coordinators and Specialists, providing coaching and development opportunities to ensure exceptional guest experiences.
  • Develop and implement effective sales strategies to drive revenue growth, working closely with the Commercial teams to identify opportunities and propose viable solutions.
  • Analyze guest feedback and loyalty initiatives to inform business decisions and enhance the guest experience.
  • Collaborate with cross-functional teams to ensure seamless execution of loyalty initiatives and guest experiences.

Requirements
  • 5+ years of experience in a leadership role within reservations or front office in a luxury hospitality setting.
  • High proficiency in Excel and PowerPoint, with experience using analytics and strategy preferred.
  • Excellent business communication skills, with fluency in verbal and written English, and bilingual language skills a plus.
  • Strong knowledge of Microsoft Office applications and familiarity with Opera POS system.

About Four Seasons

Four Seasons Hotels and Resorts is a global luxury hotel management company, with over 120 hotels and resorts in 47 countries. Our commitment to delivering exceptional guest experiences is at the heart of everything we do, and we are seeking a talented and motivated individual to join our team as a Guest Relations Supervisor.