Guest Service Associate
1 month ago
About Easton's Group of Hotels
We are a leading hospitality company in Canada, operating 19 hotels and developing 6 more. Our mission is to provide exceptional benefits, perks, and growth opportunities to our employees.
About the Job
We are looking for a skilled Guest Service Associate to join our team. The successful candidate will be responsible for cleaning guest rooms and common areas, ensuring total guest satisfaction.
Key Responsibilities
- Clean and service assigned rooms or areas according to established standards and procedures.
- Report to the supervisor when service is complete so rooms may be sold or occupied.
- Respond to guest complaints and special requests to ensure corrective action is taken.
- Monitor and control supplies/amenities and minimize waste within all areas of housekeeping.
- Promote teamwork and quality service through daily communication and coordination with other departments.
Requirements
- Basic reading, writing, and math skills.
- Some housekeeping experience.
- Friendly and hospitality-focused attitude.
- Attention to detail.
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