Guest Services Supervisor-WDB

4 weeks ago

Toronto, Ontario, Canada CB Canada Full time
Job Summary

We are seeking a highly motivated and experienced Guest Services Supervisor to join our team at CB Canada. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our guest services operation, ensuring a safe and welcoming work environment for all team members.

Key Responsibilities
  • Monitor and manage the guest services operation, covering breaks and providing input for team member performance objectives and evaluations.
  • Assist with the implementation of guest services strategic plans, including promotional events and bus tours.
  • Handle bus tours coupons, surveys, coat check, lost and found, PA announcements, and casino tours.
  • Conduct guests to other areas as requested and distribute and track uniforms.
  • Respond to, resolve, or escalate issues as required.
  • Liaise and communicate effectively with all operational departments.
  • Develop and cultivate strong working relationships with all stakeholders, including guests, ownership, and team members.
  • Ensure compliance with licensing laws, health and safety, and other statutory regulations.
Requirements
  • Post-secondary education or suitable combination of education and experience is an asset.
  • Minimum 3 years of experience in customer service, minimum 1 year in Guest Services, and supervisory experience is an asset.
  • Serving it Right Certification.
  • Ability to successfully obtain a Gaming License.
  • Strong leadership ability, a proven team player who can inspire, coach, and motivate a team of Guest Services Representatives.
  • Maintain the highest standard of professionalism, ethics, grooming, and attitude towards guests, clients, and team members.
  • Fluency in Mandarin is an asset.
  • Ability to handle high volume, high pressure situations and handle multiple tasks and projects at one time.
  • Ability to stand for long periods of time.
  • Exceptional organizational, problem-solving, decision-making, and mature conflict resolution capabilities.
  • Strong written and oral English communication skills.
  • Serving it Right Certification.
  • Ability to exceed internal and external customer expectations through timely, effective, and service-oriented communication.
  • Computer literacy in MS Office.
Work Environment Considerations
  • Regular casino environment, standing for long periods of time, some elements of danger, some exposure to the elements, some exposure to noise, some exposure to verbal, non-traditional work hours.

CB Canada is committed to diversity, equity, and inclusion and welcomes all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and encourage applicants to advise Human Resources in advance if an accommodation is required.

  • Slot Technician WD1-WDB Senior Electronics Specialist

    4 days ago

    Toronto, Ontario, Canada CB Canada Full time

    About CB CanadaCB Canada is a leading gaming and entertainment company in Canada, with 25 properties across the country. Our team of 9,500 employees strives to provide superior entertainment value and exceptional experiences to our guests.Job OverviewWe are seeking a highly skilled Slot Technician WD1-WDB Senior Electronics Specialist to join our team. This...

  • Guest Services Supervisor

    4 weeks ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    Role SummaryWe are seeking a highly skilled Guest Services Supervisor to join our team at Silver Hotel Group. The ideal candidate will have a passion for delivering exceptional guest experiences and a proven track record of leadership in the hospitality industry.Key ResponsibilitiesDevelop and implement strategies to enhance guest satisfaction and...

  • Guest Services Supervisor

    4 weeks ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    Job SummaryWe are seeking a highly skilled Guest Services Supervisor to join our team at Novotel Toronto Centre. As a key member of our front office team, you will be responsible for providing exceptional customer service, ensuring a smooth operation of the guest services, and supporting the daily activities of the team.Key ResponsibilitiesSupervise the...

  • Guest Services Supervisor

    3 weeks ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    Job SummaryWe are seeking a highly skilled Guest Services Supervisor to join our team at Novotel Toronto Centre. As a key member of our front office team, you will be responsible for providing exceptional customer service, leading by example, and ensuring a smooth operation of the guest services department.Key ResponsibilitiesSupervise the registration and...

  • Guest Service Supervisor

    4 weeks ago

    Toronto, Ontario, Canada Rama Gaming House – Scarborough Full time

    Job Title: Guest Service SupervisorWe are seeking a highly skilled Guest Service Supervisor to join our team at Rama Gaming House - Scarborough. As a key member of our casino operations team, you will be responsible for coordinating activities with other work units or departments, establishing work schedules and procedures, and performing same duties as...

  • Slot Technician WD1-WDB

    4 weeks ago

    Toronto, Ontario, Canada CB Canada Full time

    Job SummaryThis is a challenging and rewarding role that requires a strong background in electronics and a passion for maintaining complex gaming equipment. As a Slot Technician WD1-WDB, you will be responsible for performing routine maintenance, major overhauls, and modifications to various casino assets, ensuring they are in good working order and meet the...

  • Guest Services Supervisor

    4 weeks ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    Welcome to Silver Hotel Group, a boutique space offering distinctive hospitality in the heart of downtown Toronto. We're committed to rethinking the guest experience, breaking from convention, and offering something fun and memorable. Our hotel puts hospitality at the forefront and intertwines the best of local throughout our rooms, artwork, decor, and...

  • Guest Services Supervisor

    4 weeks ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    Role SummaryWe are seeking a skilled Guest Services Supervisor to lead our team at Union Hotel. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our front office.Key ResponsibilitiesDevelop and implement strategies to optimize guest satisfaction, team member...

  • Guest Service Associate

    1 week ago

    Toronto, Ontario, Canada Easton's Group of Hotels Full time

    About Easton's Group of HotelsWe are a leading hospitality company in Canada, operating 19 hotels and developing 6 more. Our mission is to provide exceptional benefits, perks, and growth opportunities to our employees.About the JobWe are looking for a skilled Guest Service Associate to join our team. The successful candidate will be responsible for cleaning...

  • Guest Experience Supervisor

    1 month ago

    Toronto, Ontario, Canada Allied Properties REIT Full time

    About the RoleWe are seeking a highly motivated and experienced Guest Experience Supervisor to join our team at Allied Properties REIT. As a key member of our team, you will be responsible for delivering exceptional customer experiences and leading a team of Guest Experience Ambassadors.Key ResponsibilitiesAssist in the execution of service programming that...

  • Guest Services Coordinator

    3 days ago

    Toronto, Ontario, Canada CB Canada Full time

    Role SummaryUnder the general direction of the Manager, Guest Services or the Manager, Slots & Guest Services, this position is responsible for overseeing the day-to-day activities of the guest services operation while establishing a safe and welcoming work environment for all team members. The role involves assisting with the implementation of promotions...

  • Guest Services Supervisor: Front Office Team Lead

    3 days ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    We are seeking an experienced Guest Services Supervisor to join our team at Novotel Toronto Centre. This role requires a highly motivated and organized individual who can lead the front office team to deliver exceptional guest experiences.

  • Guest Services Supervisor

    2 weeks ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    About the RoleAs a Guest Services Supervisor with Silver Hotel Group, you will play a vital role in ensuring the smooth operation of our front office team. Reporting to the Guest Services Manager, you will be responsible for supporting the daily operations of the team, providing guidance and training to team members, and ensuring that our guests receive...

  • Guest Relations Supervisor

    4 weeks ago

    Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

    About Four SeasonsFour Seasons Hotels and Resorts is a global luxury hotel management company with a commitment to supporting cancer research and advancing diversity, inclusion, equality, and belonging. Our company culture enables everything we do, and we believe in recognizing familiar faces, welcoming new ones, and treating everyone with respect and...

  • Guest Service Supervisor

    4 weeks ago

    Toronto, Ontario, Canada Rama Gaming House – Scarborough Full time

    Job SummaryWe are seeking a highly skilled Guest Service Supervisor to join our team at Rama Gaming House in Scarborough. As a key member of our operations team, you will be responsible for coordinating activities with other work units or departments, establishing work schedules and procedures, and performing same duties as workers supervised.Key...

  • Guest Service Supervisor

    4 weeks ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    Job SummaryWe are seeking a highly skilled Guest Service Supervisor to join our team at the Radisson Blu Hotel in Toronto's vibrant Harbourfront district. As a key member of our front office team, you will be responsible for ensuring a smooth operation of guest services, supervising the registration and check-out of guests, and supporting team members as...

  • Guest Relations Supervisor

    2 weeks ago

    Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

    About the OpportunityThe ideal candidate for this Guest Relations Supervisor role will possess a strong background in leadership and customer service, with a proven track record of delivering exceptional guest experiences. As a key member of the Global Guest Relations team, you will be responsible for overseeing a team of Coordinators and Specialists,...

  • Guest Service Supervisor

    3 weeks ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    Job SummaryWe are seeking a highly skilled Guest Service Supervisor to join our team at the Radisson Blu Hotel in Toronto's vibrant Harbourfront district. As a key member of our front office team, you will be responsible for providing exceptional customer service, leading by example, and ensuring a smooth operation of the guest services department.Key...

  • Guest Services Supervisor

    4 weeks ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    Job SummaryWe are seeking a highly skilled Guest Services Supervisor to join our team at Novotel Toronto Centre. As a key member of our front office team, you will be responsible for providing exceptional customer service, leading by example, and ensuring a smooth operation of the guest services department.Key ResponsibilitiesLeadership and Team Management:...

  • Guest Service Supervisor

    4 weeks ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    Job SummaryWe are seeking a highly skilled Guest Service Supervisor to join our team at the Radisson Blu Hotel in Toronto's vibrant Harbourfront district. As a key member of our front office team, you will be responsible for providing exceptional customer service, leading by example, and ensuring a smooth operation of the guest services department.Key...