Hotel Front Desk Supervisor

1 day ago


Toronto, Ontario, Canada ClubLink Corporation ULC Full time
Job Title

Hotel Front Desk Supervisor - Guest Services Expert

About the Job

We are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at ClubLink Corporation ULC. The successful candidate will be responsible for leading our front desk operations, ensuring exceptional guest service, and supervising a team of staff.

Key Responsibilities
  • Establish and implement work schedules and procedures to ensure seamless front desk operations.
  • Supervise and mentor front desk staff, providing guidance and support to ensure they meet performance expectations.
  • Prepare and submit accurate reports on guest interactions, staff performance, and operational metrics.
  • Assist guests with special needs, ensuring their stay is comfortable and enjoyable.
  • Coordinate, assign, and review work tasks to ensure efficient use of resources.
  • Hire and train new staff members in job duties, safety procedures, and company policies.
  • Requisition materials and supplies as needed to maintain optimal front desk operations.
Requirements
  • Secondary (high) school graduation certificate required.
  • 1-2 years of experience in hotel front desk operations or a related field.
  • 5-10 years of leadership experience, preferably in a hospitality setting.
Work Environment

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. They must also possess strong organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Salary Range

The estimated annual salary for this position is between $50,000-$65,000, depending on experience and qualifications. We offer a competitive benefits package, including group insurance benefits, free parking, and a 40-hour workweek.



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