Service Coordinator

2 weeks ago


Vaughan, Ontario, Canada HR A la Carte Full time
Service & Spare Parts Coordinator

We are seeking a highly skilled Service & Spare Parts Coordinator to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing spare parts inventory, and coordinating with internal teams to ensure timely and efficient service delivery.

Key Responsibilities:
  • Monitor and respond to customer requests for spare parts and service support
  • Process orders in our ERP system, including obtaining vendor quotes and ensuring service and parts are sold at a designated margin
  • Source and obtain quotes for purchased parts, and issue purchase orders as needed
  • Coordinate with engineering and service personnel for on-site service and remote customer support
  • Manage spare parts inventory, including putting away, picking, issuing to jobs, and cycle counting
  • Back-up for shipping personnel with packaging of material, shipping documentation, and arrangement
Requirements:
  • College diploma in mechanical engineering or a related field
  • 3+ years of customer service experience, mechanical aptitude, and experience working with mechanical assemblies
  • ERP system experience and proficiency in MS Office Suite, including Excel
  • Ability to read and interpret mechanical drawings
  • Strong written and verbal communication skills, with excellent interpersonal skills
  • Exceptional organizational and time management skills, with a strong sense of urgency and ability to work under pressure
What We Offer:
  • A competitive compensation package, including comprehensive health benefits
  • Day Shift (7:30 am to 4 pm, Mon – Fri)
  • A dynamic and growing company with opportunities for career advancement

We are an equal opportunities employer and welcome applications from diverse candidates. Please note that we are only accepting applications from those authorized to work in Canada and we are not currently sponsoring any temporary or permanent work visas.


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