Collections Dialing Expert

2 weeks ago

Toronto, Ontario, Canada Momentum Financial Services Group_new Full time
About the Role

Momentum Financial Services Group_new is seeking a seasoned professional to fill the role of Collections Dialing Expert. This position is responsible for overseeing and optimizing dialing and messaging strategies and technologies used in the collections process.

Key Responsibilities:

  • Dialer Management: Oversee the configuration, maintenance, and optimization of dialing systems to maximize efficiency and effectiveness in collections.
  • Performance Analysis: Monitor key performance indicators (KPIs) related to dialing and messaging activities, such as call volume, contact rates, and recovery rates; provide regular reports and insights to senior management.
  • Compliance Assurance: Ensure all dialing practices comply with federal, state and provincial regulations.
  • Team Collaboration: Work closely with collections team leaders to align dialing strategies with overall collections goals. Provide training and support to staff on best practices and effective use of dialing technology.
  • Strategy Development: Develop and implement dialing strategies and campaigns to improve contact rates and recovery outcomes. Continuously assess and refine these strategies based on performance data.
  • Vendor Management: Manage relationships with dialer technology vendors, including negotiating contracts and evaluating system performance and upgrades.
  • Troubleshooting: Address and resolve any technical issues related to the dialing systems promptly to minimize disruption to collections operations.
  • Budget Management: Assist in the development and management of the dialer budget, ensuring cost-effective practices are maintained.
Requirements

To be considered for this role, applicants must possess the following qualifications:

  • Bachelor's degree in Business, Finance, or a related field preferred.
  • 3-5 years of experience in collections, preferably with a focus on dialer management or telecommunications.
  • Strong understanding of collections regulations
  • Proven experience with dialer systems (e.g., predictive dialers, auto-dialers, IVR) and CRM tools.
  • Excellent analytical skills with the ability to interpret data and make data-driven decisions.
  • Strong leadership and interpersonal skills; ability to collaborate effectively with cross-functional teams.
  • Excellent communication skills, both written and verbal.
  • Proficient in Microsoft Office Suite and familiarity with data analysis tools.
Compensation and Benefits

The estimated annual salary for this position is between $80,000 - $120,000, depending on experience. Momentum Financial Services Group_new offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

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