Senior Collections Manager

7 days ago

Toronto, Ontario, Canada Momentum Financial Services Group_new Full time

Momentum Financial Services Group_new is seeking a seasoned Collections Manager to oversee the management of complex collection accounts, including consumer proposals, deceased accounts, and credit counseling cases.

This role involves developing and implementing strategies to effectively manage these sensitive accounts, ensuring compliance with applicable regulations while maximizing recovery rates.

Key Responsibilities:

  • Account Management: Oversee the management of special accounts, ensuring adherence to all legal and regulatory requirements.
  • Team Leadership: Supervise and mentor a team of collections specialists, providing guidance on best practices for handling sensitive accounts.
  • Strategy Development: Develop and implement tailored strategies for collections on special accounts, focusing on maximizing recoveries while maintaining ethical standards and compliance.
  • Communication and Collaboration: Act as a liaison between the organization, clients, and external partners to facilitate resolution of special accounts.
  • Training and Development: Provide training to collections staff on handling special accounts, including negotiation techniques and regulatory compliance related to consumer proposals and deceased accounts.
  • Performance Analysis: Monitor and analyze key performance indicators (KPIs) related to special accounts, preparing regular reports for senior management.
  • Policy Development: Establish and maintain policies and procedures for managing special accounts, ensuring alignment with organizational goals and compliance with industry regulations.
  • Dispute Resolution: Address and resolve disputes related to special accounts, utilizing effective negotiation skills.

Qualifications:

  • Bachelor's degree in Business, Finance, or a related field; relevant certifications preferred.
  • 5+ years of experience in collections, with a focus on special accounts or similar areas, and at least 2 years in a supervisory role.
  • Strong knowledge of relevant regulations governing collections, consumer proposals, and credit counseling.
  • Excellent interpersonal and communication skills, with a strong ability to build relationships with clients and external partners.
  • Proven analytical skills, with the ability to interpret data and make informed decisions.
  • Proficient in collections software and Microsoft Office Suite.
  • Strong leadership skills with a focus on team development and performance management.

Work Environment:

This position may require occasional evening or weekend work to meet operational needs.

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