Collection Services Specialist

2 weeks ago


Toronto, Ontario, Canada OCAD University Full time

OCAD University acknowledges the ancestral territories of the Mississaugas of the Credit, the Haudenosaunee, the Anishinaabeg and the Huron-Wendat, who are the original owners and custodians of the land on which we work, stand and create.

We are seeking a highly skilled Collection Services Specialist to join our Library Services team. This role is responsible for providing exceptional customer service and support for circulation and access services, including e-reserves and interlibrary loans.

Key Responsibilities:

  • Provide circulation services using OMNI/Primo and Alma library systems, ensuring accurate and efficient processing of membership records, fines, courier materials, check-outs, renewals and returns.
  • Offer general information services related to library spaces, collections, website, catalogue and other resources, promoting a welcoming environment for students, staff and faculty.
  • Participate in creating engaging displays and social media initiatives to promote library resources and services.
  • Supervise and assign tasks to student monitors as required, ensuring effective workflow management.
  • Collaborate with the Library Services team to develop and maintain procedures for scanning services, optimizing and editing texts using Adobe Acrobat and/or ABBYY Fine Reader.
  • Process e-reserve texts, archival and special collections, and other texts as required, maintaining accuracy and attention to detail.
  • Collect and maintain data and statistics related to position duties, supporting informed decision-making.
  • Assist in coordinating and handling library materials, ensuring timely and efficient delivery.

Requirements:

  • Diploma in Library Technology or equivalent experience.
  • Exceptional customer service, interpersonal and communication skills.
  • Strong computer skills, with a working knowledge of Alma, Primo, Microsoft Excel and Adobe Acrobat.
  • Experience with electronic reserves systems and relevant OCR software an asset.
  • A general knowledge of art and design.
  • Demonstrated accuracy, attention to detail and problem-solving skills.
  • Able to work independently and as part of a team.
  • Will to work evening and weekend shifts as required.
  • Demonstrated commitment to equity and diversity, promoting a respectful work and learning environment.

Compensation: OPSEU Unit I, Appendix A, Grade A2; $42,729.45 to $58,762.95 per annum.

Hours of Work: Monday to Friday, for a total of 35 hours per week.



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