Program Services Coordinator

3 days ago

Georgina, Canada The Salvation Army Full time
Job Title: Full Time Program Services Coordinator

The Salvation Army is seeking a highly skilled and dedicated Full Time Program Services Coordinator to join our team. As a key member of our program services team, you will play a vital role in supporting the delivery of our programs and services.

Key Responsibilities:
  • Provide leadership, mentoring, and support to program staff to ensure their success in their roles.
  • Manage HIFIS data entry and case management notes to ensure accuracy and compliance.
  • Ensure the Program Services Director is informed of all incidents, observations, and infractions, and that information is properly documented and passed on to the appropriate staff.
  • Work with the Program Services Director to lead the centralization of the intake and referral process.
  • Oversee team assessments for individuals who fit the program criteria, assigning staff to clients while balancing caseload and client complexity.
  • Develop procedures to reflect current policies, manuals, and standards.
  • Support crisis intervention and dispute resolution to ensure the safety of residents, outreach clients, and staff.
  • Participate in the development, planning, and coordination of all program activities.
  • Coach and mentor staff in their roles and retrain when required.
  • Onboard new staff members, reviewing The Salvation Army's Operational Policies and Procedures, core standards, and ensuring compliance.
  • Train and maintain documentation for clients, including HIFIS training for all frontline workers and program services caseworkers.
  • Prepare and maintain bi-weekly scheduling of all teams, relief employee lists, and participation in the on-call schedule.
  • Ensure adequate staffing for vacation and sickness absences, coverage may be provided by the Coordinator.
  • Review and approve bi-weekly payroll hours for frontline workers and program services caseworkers.
  • Attend to attendance verification.
  • Assist the Program Services Director in developing, implementing, and analyzing shelter program outcomes measures and data collection processes.
  • Develop and maintain documentation for the program, ensuring the smooth operation of the facility, and preparing resident files for discharge.
  • Ensure all computer records, reports, logbook entries, intake forms, and other administrative tasks are done accurately and consistently.
  • Provide oversight to the gathering and collation of data for the Ontario Government (HIFIS) and The Salvation Army (SAMIS) monthly statistics.
  • Ensure the proper maintenance and use of a computerized office system and proper record keeping in accordance with The Salvation Army's Territorial Computer Usage Policy.
Working Conditions:
  • This is a permanent full-time position based on the Salvation Army's operational needs.
  • Works day or evening shifts, weekend, and statutory holidays as required.
  • Work is performed in an emergency housing facility, subject to high client levels and crisis intervention.
  • Work is performed to ensure seamless service through shifts.
  • High degree of multitasking.
Qualifications and Education Requirements:
  • Minimum college diploma in social services.
  • Preferred Bachelor of Social Work.
  • A valid First Aid and CPR certificate.
Experience and Knowledge:
  • Minimum of two years' experience supervising staff.
  • Two to three years' experience working with homelessness.
  • Must have thorough knowledge and understanding of Mental Health and Addictions issues.
  • Previous experience with Health and Safety issues.
  • Knowledge of community resources in York Region considered an asset.
  • Thorough knowledge and a commitment to anti-racism, anti-oppression, and equity.
Skills and Capabilities:
  • Strong computer skills in Microsoft Office and Office 365.
  • Attention to detail, problem-solving, and analytical skills.
  • Able to work in a fast-paced environment with conflicting priorities.
  • Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
  • Excellent oral and written communication skills in English.
  • Ability to work independently as well as part of a team.
  • Valid Ontario Class 'G' Driver's License and a current copy of a Driver's abstract for review and verification, an asset.
  • Ability to undergo applicable screening and background checks successfully.
  • Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.

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