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Program Services Caseworker

2 months ago

Georgina, Canada The Salvation Army Full time
Job Title: Program Services Caseworker - Drop In Worker

We are seeking a highly motivated and compassionate Program Services Caseworker - Drop In Worker to join our team at The Salvation Army. As a key member of our team, you will provide essential support services to homeless and street-involved youth, empowering them to achieve their goals and improve their overall well-being.

Key Responsibilities:
  • Provide a safe and welcoming environment for drop-in clients, ensuring their comfort and dignity at all times.
  • Offer orientation and support to clients, helping them navigate our services and connect with community resources.
  • Develop and implement programming, clubs, and schedules that cater to the needs and interests of drop-in clients.
  • Advise clients of available services and support, both within our center and in the community.
  • Provide housing, health, and social services referrals, connecting clients with the resources they need to succeed.
  • Build relationships with shelter caseworkers to identify potential housing opportunities and referrals.
  • Ensure a safe and healthy work environment, reporting any safety concerns to the Program Services Coordinator.
  • Engage in crisis counseling and one-on-one support, providing brief interventions as needed.
  • Work with high-needs clients, offering individualized support and counseling to help them navigate complex systems.
  • Advocate for clients when necessary, ensuring their voices are heard and their needs are met.
  • Research and maintain relevant referral sources and programs, ensuring clients have access to the support they need.
  • Conduct regular facility security and maintenance checks, reporting any issues to the Maintenance Request Binder.
  • Collaborate with the Supervisor to supervise clients, ensuring their needs are met and their progress is tracked.
Administrative Responsibilities:
  • Maintain accurate and up-to-date client documentation, forms, and logbook entries.
  • Facilitate the commencement of RRTIP for outreach clients, ensuring they receive the support they need.
  • Enter data into HIFIS, tracking client progress and outcomes.
  • Compile and maintain relevant contacts within the systems, ensuring seamless communication and collaboration.
  • Collect and track statistics and other pertinent information for reporting purposes.
  • Receive and record donations according to policy, ensuring our center remains a welcoming and supportive environment.
  • Answer inquiries pertaining to the Drop-in Centre, providing accurate and helpful information to clients and stakeholders.
  • Issue taxi vouchers and transit tickets, recording them according to policy.
  • Record physical facility and building problems in the Maintenance Request Binder.
  • Perform other duties as assigned by the Program Services Coordinator.
Service Responsibilities:
  • Promote positive and supportive attitudes toward clients experiencing or at risk of homelessness.
  • Empower clients to work towards their goals, providing guidance and support as needed.
  • Act as an advocate and positive role model for clients in the community, ensuring their voices are heard and their needs are met.
  • Represent The Salvation Army and our clients at community meetings, promoting our mission and values.
Organizational Responsibilities:
  • Adhere to The Salvation Army's values and philosophy, ensuring our services are delivered with compassion and respect.
  • Participate fully and constructively in staff meetings and service training, staying up-to-date on best practices and industry developments.
  • Engage in formal evaluation sessions with the Program Services Coordinator, ensuring our services are meeting client needs and expectations.
  • Read and follow the Policy & Procedures Manual and Employee Handbook, ensuring compliance with organizational policies and procedures.
  • Maintain confidentiality in all matters pertaining to clientele and coworkers, upholding the trust and respect of our clients and community partners.
  • Become familiar with the provision of the position description and operations manual, ensuring a clear understanding of our services and expectations.
  • Make suggestions to improve efficiency, working conditions, or procedures, ensuring our center remains a welcoming and supportive environment.
  • Perform other duties as required, ensuring our services are delivered with compassion and respect.

Working Conditions:

  • This is a permanent full-time position based on 84 hours biweekly.
  • Schedule and shift will be designated by the Program Services Coordinator.
  • Onsite working conditions, including a shelter environment.

Qualifications and Education Requirements:

  • College diploma in Social Sciences field.

Experience and Knowledge:

  • Preference given to experience working with youth homelessness (1-3 years).
  • Knowledge and understanding of Mental Health/Addictions.
  • Thorough knowledge and understanding of anti-racism, anti-oppression, and equity.
  • Valid Ontario Class "G" Driver's License and current copy of Driver's abstract (asset).
  • Good knowledge of community resources.

Skills and Capabilities:

  • Problem-solving skills essential, with a high degree of confidentiality required.
  • Excellent oral and written communication skills, including computer skills (Processing/Desktop, Publishing, Spreadsheet/Graphing, Database).
  • Ability to work independently and as part of a team.
  • Good interpersonal and time management skills.
  • Ability to undergo applicable screening and background checks successfully, providing an original copy of a Background Check with vulnerable sector screening.
  • Ability and willingness to develop an understanding and support for The Salvation Army's mission and purpose in Canada, as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.