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Program Services Coordinator

2 months ago

Georgina, Canada The Salvation Army Full time
Job Summary

The Salvation Army is seeking a highly skilled and experienced Program Services Coordinator to join our team. This is a full-time position that requires a strong background in social services, leadership, and program management.

Key Responsibilities
  • Provide day-to-day leadership, mentoring, and support to program staff, ensuring success in their roles.
  • Manage HIFIS data entry and case management notes to ensure accuracy and compliance.
  • Ensure the Program Services Director is informed of all incidents, observations, and infractions, and that information is properly documented and passed on to the appropriate staff.
Program Development and Implementation
  • Work with the Program Services Director to lead the centralization and standardization of the intake and referral process.
  • Oversee team assessments for individuals who fit the program criteria, assigning staff to clients while balancing caseload and client complexity.
  • Develop procedures to reflect current policies, manuals, and standards.
  • Support crisis intervention and dispute resolution to ensure the safety of residents, outreach clients, and staff.
  • Participate in the development, planning, and coordination of all program activities.
  • Coach and mentor staff in their roles and provide retraining as needed.
Training and Development
  • Onboard all frontline workers and program services caseworkers, reviewing The Salvation Army's Operational Policies and Procedures, core standards, and ensuring compliance.
  • Review York Regional Operations Manuals pertaining to Belinda's Place and ensure compliance.
  • Train and maintain documentation for clients.
  • Provide HIFIS training for all frontline workers and program services caseworkers.
Staffing and Payroll
  • Prepare and maintain bi-weekly scheduling for all teams.
  • Maintain relief employee lists.
  • Participate in the on-call schedule.
  • Ensure adequate staffing for vacation and sickness absences, with coverage provided by the Coordinator as needed.
  • Review and approve bi-weekly payroll hours for frontline workers and program services caseworkers.
  • Verify attendance.
Administration
  • Assist the Program Services Director in developing, implementing, and analyzing shelter program outcomes measures and data collection processes.
  • Develop and maintain documentation for the program.
  • Ensure the smooth operation of the facility, including preparing in-depth reports for critical incidents and resident files for discharge.
  • Ensure accurate and consistent completion of computer records, reports, logbook entries, intake forms, and other administrative tasks in accordance with the Personal Information Protection and Electronic Documents Act.
  • Provide oversight for gathering and collating data for the Ontario Government (HIFIS) and The Salvation Army (SAMIS) monthly statistics.
  • Ensure proper maintenance and use of a computerized office system and proper record-keeping in accordance with The Salvation Army's Territorial Computer Usage Policy.
  • Participate in various committees and groups.
Working Conditions
  • This is a permanent full-time position based on the Salvation Army's operational needs.
  • Works day or evening shifts, weekend, and statutory holidays as required.
  • Work is performed in an emergency housing facility, subject to high client levels and crisis intervention.
  • Work is performed to ensure seamless service through shifts.
  • High degree of multitasking.
Qualifications and Education Requirements
  • Minimum college diploma in social services.
  • Preferred Bachelor of Social Work.
  • A valid First Aid and CPR certificate.
Experience and Knowledge
  • Minimum of two years' experience supervising staff.
  • Two to three years' experience working with homelessness.
  • Thorough knowledge and understanding of Mental Health and Addictions issues.
  • Previous experience with Health and Safety issues.
  • Knowledge of community resources in York Region considered an asset.
  • Thorough knowledge and a commitment to anti-racism, anti-oppression, and equity.
Skills and Capabilities
  • Strong computer skills in Microsoft Office and Office 365.
  • Attention to detail, problem-solving, and analytical skills.
  • Able to work in a fast-paced environment with conflicting priorities.
  • Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
  • Excellent oral and written communication skills in English.
  • Ability to work independently as well as part of a team.
  • Valid Ontario Class 'G' Driver's License and a current copy of a Driver's abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, an asset.
  • Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
  • Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.