Technical Operations Manager

4 days ago

Toronto, Ontario, Canada Tata Consultancy Services Full time

Tata Consultancy Services is a global leader in IT services, consulting, and business solutions. We have been partnering with the world's largest businesses for over 55 years.

We are committed to creating a diverse and inclusive workplace, where everyone can thrive.

Schedule Planning and Release Management

  • Create end-to-end release plans for scheduling, planning, and controlling the release and deployment process.
  • Integrate release management practices into delivery processes to offer reliable, repeatable IT services at appropriate service levels.

Key Responsibilities

  • Convert technical expertise into recommendations for efficiency, reliability, scalability, and security.
  • Drive best practices and engage with planning, evaluating, operationalizing, and reporting deliverables.
  • Show ownership and drive consensus and decisions among stakeholders in pursuit of technical integrity.
  • Establish infrastructure for tracking and monitoring updates and changes, and efficiently convert information into reporting, recommendations, schedules, and decisions.
  • Manage correspondence with clear articulation of impacts.

Requirements

  • Bachelor's degree in computer science or related field (bonus).
  • Previous release, ITS, or IT project management experience (formal training and solid understanding of project management principles preferred).
  • Experience in information systems operations environment in service management, systems analysis, or development.
  • Advanced knowledge of software development (Safe, Agile, etc.) and service management lifecycles (ITSM).
  • Well-developed executive communication skills (both written and verbal).
  • Solid management techniques, experience in problem resolution, and development of strategies for operational improvement.
  • Willingness to work closely and effectively with clients, stay connected to business needs and direction.

Estimated Salary: $120,000 - $180,000 per annum, depending on location and experience. We are an equal opportunity employer and commit to meeting the accessibility needs of all individuals.

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