Technical Operations Specialist

1 month ago


Toronto, Ontario, Canada CB Canada Full time
About the Role

We are seeking a highly skilled Systems Administrator/Operations Support Specialist to join our team at CB Canada. This is an exciting opportunity to work with our client in the Government Services Sector, providing technical operations support and ensuring the smooth operation of their systems.


Key Responsibilities
  1. Operational Support: Provide technical support for the SUS operational support team, ensuring that all operational requests are assigned and actioned in compliance with service level targets.
  2. Incident and Service Request Management: Review submitted incident tickets to ensure completeness of information, provide basic triage, and assign Tier 3 specialists as required.
  3. Change Management: Review assessment tasks on new CRQs to ensure compliance with SUS standards, assign tasks to support specialists, and monitor tasks to ensure alignment with CRQ deadlines and change management processes.
  4. Configuration Management: Provide support in managing SUS components in CI inventory, update CI components and relationships, and prepare and schedule regular reports on CI inventory.

Requirements
  • Experience: 2+ years' experience in ITIL Service Management, including incident management, change management, and configuration management.
  • Skills: Familiarity with WebSphere, Oracle 19c, Kubernetes, Ansible, and experience with Enterprise Data Analysis/visualization tools like Power BI.
  • Middleware Support: 2+ years of hands-on technical working experience with the systems administration of Oracle Solaris (Sun Solaris) and Red Hat Enterprise Linux (RHEL).
  • Public Sector Experience: Experience working within the BPS or other government would be preferred.

What We Offer

CB Canada offers a competitive salary and benefits package, as well as opportunities for professional growth and development.


We are an equal opportunities employer and welcome applications from diverse candidates.


Please submit your application, including your resume and cover letter, to [insert contact information].



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