Technical Operations Expert

1 month ago


Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

At The Toronto-Dominion Bank, we're committed to delivering exceptional customer experiences. As a Technical Operations Expert, you'll play a crucial role in ensuring the smooth operation of our technical systems.

About the Role

We're seeking an experienced professional to lead and manage technical operations, providing expert guidance and support to our teams. Your primary focus will be on developing and implementing standard support models and processes, utilizing industry best practices.

You'll oversee detailed investigations of incidents, evaluating root causes and implementing targeted remediation plans. As an expert resource, you'll provide insight and recommendations based on industry practices and emerging technology trends.

Key Responsibilities:

  • Develop and implement standard support models and processes
  • Oversee incident investigations and remediation planning
  • Provide expert guidance and support to technical teams
  • Stay up-to-date with industry best practices and emerging technology trends
About You

To succeed in this role, you'll need:

  • 7+ years of relevant experience in technical operations
  • An undergraduate degree or Technical Certificate (CISSP) preferred
  • Graduate degree, preferred
  • NIST Cyber Security Framework (CSF), ITIL, Cloud certifications
  • Prior audit experience an asset
  • Advanced knowledge of business and technology standards
What We Offer

As a Technical Operations Expert at TD, you'll enjoy:

  • A competitive salary range: $120,000 - $180,000 per year
  • Benefits package including health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts
  • Career development opportunities through regular leadership and development conversations, training programs, and mentoring
  • A dynamic work environment that promotes innovation and teamwork

If you're passionate about delivering exceptional customer experiences and have the skills and expertise to succeed in this role, we encourage you to apply.



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