Business Solutions Manager

1 week ago

Halifax, Nova Scotia, Canada Halifax Regional Municipality Full time

Halifax Regional Municipality is seeking a seasoned IT professional to fill the role of Business Solutions Manager. As a key member of the Information Technology team, this individual will be responsible for leading the day-to-day operational support and service lifecycle of software applications used by HRM business units across the organization.

Key Responsibilities:

  • Lead a team of Application Administrators to ensure applications enable business process by being fit for use, available, stable, current, and secure.
  • Drive application related strategy for HRM, including incident management, request fulfillment, change management, problem management, and release management ITIL processes.
  • Procure, contract, and manage vendors for software-as-a-service and hosted solutions.
  • Provide exceptional customer service and deliver functional value to business units and Halifax residents through applications.

Requirements:

  • Post-secondary degree in Business or Computer Science, or related field.
  • At least eight years in information technology with a career path that demonstrates acquired expertise in IT operations leadership and applications management.
  • At least five years in a management role and experience in direct delivery and support of IT COTS and SaaS applications and software systems.
  • Business orientation, including broad experience in integrated enterprise-wide IT solutions in a multi-departmental business environment and/or the public sector.

Preferred Qualifications:

  • Expert knowledge in Application Management technologies and best practices.
  • General understanding of system security and data privacy best practices.
  • Application Release Project Management.
  • Quality Assurance software testing processes.
  • System development lifecycle (SDLC) methodology.

Security Clearance Requirements: Applicants may be required to complete an employment security screening check.

Competencies: Valuing Diversity, Communication, Conflict Management, Customer Service, Decision Making, Developing Others, Managing Change, Networking/Relationship Building, Organizational Awareness, Organization & Planning

Work Status: Permanent, full time

Hours of Work: Monday to Friday, 8:30am-4:30pm; 35 hours per week

Salary: NU09 on the non-union salary scale; $102,970-$133,260. Salary to be commensurate with education and experience.

Work Location: 13th Floor, Barrington Tower, Halifax

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