Dynamic Business Solutions Specialist

2 days ago


Halifax, Nova Scotia, Canada Manulife Full time
About Manulife

Manulife Financial Corporation is a leading international financial services group that provides financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

Job Overview

We are seeking a Dynamic Business Solutions Specialist to join our Canadian Segment Technology Team. This role will lead initiatives that implement and enhance new technologies across Canadian Segment teams, such as Amazon Connect and Salesforce.

Key Responsibilities
  • Support the implementation of diverse initiatives as a part of a Salesforce agile squad.
  • Analyze, document user stories & acceptance criteria, investigate, and resolve issues, perform business acceptance testing, and activities to ensure successful delivery of initiatives.
  • Recommend options to help resolve solution and work with business partners to ensure the implemented solutions will meet business expectations.
Required Skills and Qualifications
  • 5+ years of experience in business analysis, business system analysis, technical analyst roles.
  • Experience working with Salesforce Service Cloud is required.
  • Experience with a Contact Centre or Operations team preferred.
What We Offer
  • A competitive salary ranging from $67,275 to $112,125 CAD per year, depending on local market conditions, geography, and relevant job-related factors.
  • A wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
Become a Part of Our Team

At Manulife, we foster an inclusive workplace where everyone thrives. We are committed to fair recruitment, retention, advancement, and compensation, and we administer all of our practices and programs without discrimination based on various protected grounds.



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