Solutions Manager

4 weeks ago

Halifax, Nova Scotia, Canada Dash Hudson Full time

About the Role

We are seeking a highly skilled Solutions Manager to join our team at Dash Hudson. As a Solutions Manager, you will be responsible for providing exceptional customer support and ensuring that our clients receive the best possible experience with our social media management platform.

Key Responsibilities

  • Communicate the benefits and best use of the Dash Hudson product and features to customers and prospects.
  • Provide industry and role-specific examples and best practices to customers.
  • Demonstrate a clear understanding of the technical aspects of the Dash Hudson platform.
  • Provide accurate and timely answers to questions from customers regarding the functionality of the Dash Hudson platform.
  • Monitor and report on the usage of key areas.
  • Track bugs and customer question trends in key areas.
  • Strategize new use cases and tactics to increase adoption.
  • Provide accurate and detailed customer feedback to the Product team.
  • Work with the Customer Experience team to assist in difficult bugs and troubleshooting solutions.
  • Provide product training, feature demonstrations, and workshops to existing customers.
  • Prepare training paths and use cases for new features in collaboration with the Product Marketing and Product Management teams.

Requirements

  • 2-4 years of relevant work experience.
  • Ability to self-start and bring forward ideas.
  • Work autonomously to identify and complete projects that will make an impact on the wider team.
  • Exceptional communication skills in order to build and maintain the trust of our existing and prospective customers.
  • Ability and desire to collaborate well across internal teams.
  • Exceptional organizational skills.
  • Learn from mistakes and share with others to improve the team's overall performance.
  • Contribute in a positive way to team morale.
  • Be invested in personal growth and hungry to learn new skills.
  • Experience with virtual meetings is required.
  • Post-secondary education in business is an asset.

What We Offer

  • Vacation, personal days and sick time.
  • RRSP/k matching.
  • Annual mental health benefit.
  • Quarterly wellness benefit.
  • Donation matching program.
  • Parental leave top-up plan.
  • Work-from-home benefit.
  • Flexible working hours and location.
  • Departmental and team-wide bonding activities.

About Us

Dash Hudson is a social media management platform that equips brands with intelligence and speed to stay ahead of the curve. Through its sophisticated cross-channel insights and workflow tools, Dash Hudson enables brands to create content that entertains, engages and drives consistent business results. To discover how Dash Hudson is empowering brands to outsmart social, visit our website.

At Dash Hudson, you will be given the opportunity to take risks, learn, and grow your career. You'll be joining a talented, hardworking team with leading policies and practices recognized as a top employer in Canada.

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