Senior Business Solutions Manager

1 week ago

Halifax, Nova Scotia, Canada MUFG Investor Services Full time

Job Summary

We are seeking a highly skilled Senior Business Solutions Manager to join our team at MUFG Investor Services. As a key member of our Global Real Estate Support team, you will be responsible for providing day-to-day support for Real Estate and Real Asset products, including Yardi and other applications utilized by our internal and external stakeholders.

Key Responsibilities

  • Act as business solution owner for applications within Real Estate and Real Asset operating models and provide SME-level support as required.
  • Work virtually and globally to deliver a consistent service to internal and external stakeholders irrespective of their location or time-zone.
  • Assist in the development of processes and best practice standards that will be applied either to the Global support team or other functions leveraging RE/RA applications or tools.
  • Provide business solutions working with internal and external stakeholders to analyze requirements and gaps and define/implement solutions as needed.
  • Support Product lead on Product roadmap items including system integrations, platform enhancements, and new acquisitions as needed.
  • System management from a SOC 1 perspective ensuring all relevant protocols are being respected and all reporting is completed and recorded.
  • Management & development of the Real Estate help desk function.
  • Support the business development and Client Integration teams to attract new business and onboard to the Target Operating Model.
  • Work closely with the Client Operations team to ensure optimum system usage and remediation of system configuration/processing methodology where required.
  • Stay current with new technologies, tools or applications and acquire new skills required to cater to changing demands.

Requirements

  • Strong understanding of Real Estate and Real Asset products and applications.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Strong analytical and problem-solving skills.
  • Ability to work collaboratively as part of a global team.

What We Offer

At MUFG Investor Services, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.

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