Senior Business Solutions Manager

4 weeks ago

Halifax, Nova Scotia, Canada MUFG Investor Services Full time

Job Summary

We are seeking a highly skilled Senior Business Solutions Manager to join our team at MUFG Investor Services. As a key member of our Global Real Estate Support team, you will be responsible for providing day-to-day support for Real Estate and Real Asset products, including Yardi and other applications utilized by our internal and external stakeholders.

Key Responsibilities

  • Act as business solution owner for applications within Real Estate and Real Asset operating models and provide SME-level support as required.
  • Work virtually and globally to deliver a consistent service to internal and external stakeholders irrespective of their location or time-zone.
  • Assist in the development of processes and best practice standards that will be applied either to the Global support team or other functions leveraging RE/RA applications or tools.
  • Provide business solutions working with internal and external stakeholders to analyze requirements and gaps and define/implement solutions as needed.
  • Support Product lead on Product roadmap items including system integrations, platform enhancements, and new acquisitions as needed.
  • System management from a SOC 1 perspective ensuring all relevant protocols are being respected and all reporting is completed and recorded.
  • Management & development of the Real Estate help desk function.
  • Support the business development and Client Integration teams to attract new business and onboard to the Target Operating Model.
  • Work closely with the Client Operations team to ensure optimum system usage and remediation of system configuration/processing methodology where required.
  • Stay current with new technologies, tools or applications and acquire new skills required to cater to changing demands.

Requirements

  • Experience in a similar role with a strong understanding of Real Estate and Real Asset products and applications.
  • Excellent communication and problem-solving skills with the ability to work effectively in a virtual and global team environment.
  • Strong analytical and technical skills with the ability to analyze requirements and gaps and define/implement solutions as needed.
  • Ability to work effectively in a fast-paced environment with multiple priorities and deadlines.

What We Offer

At MUFG Investor Services, we offer a dynamic and supportive work environment with opportunities for career growth and development. We are committed to providing our employees with the tools and resources they need to succeed in their roles and achieve their career goals.

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