Customer Experience Operations Director
1 week ago
MAV Beauty Brands is a leading developer and marketer of CPG products. We're seeking an experienced Customer Experience Operations Director to lead our customer operations department.
Job SummaryThe Customer Experience Operations Director will play a pivotal role in ensuring seamless interactions between our company and our customers, overseeing various aspects of customer service, order management, and logistics. This role requires strong leadership skills, strategic thinking, and exceptional attention to detail.
Key Responsibilities- Be hands-on in the process and manage accounts and order processing for certain customers, ensuring smooth order processing and fulfillment.
- Implement and optimize order management processes to streamline workflows and minimize errors.
- Develop and maintain key performance indicators (KPIs) to monitor order fulfillment metrics and drive continuous improvement.
- Bachelor's degree in business administration, Supply Chain Management, Operations Management, or a related field; MBA or equivalent preferred.
- Proven experience in a similar role, with a minimum of 5+ years in a management role within customer operations, preferably in a fast-paced and dynamic environment.
- Strong understanding of customer service principles, order management processes, logistics operations, and retail compliance requirements.
We offer a competitive salary of $90,000 - $110,000 per year, based on experience. MAV Beauty Brands is committed to providing equal opportunities for all applicants and employees regardless of race, ancestry, place of origin, color, ethnic or national origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, disability, marital or family status, or any other characteristic protected by law.
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