Hotel Front Desk Associate

4 weeks ago


Burnaby, British Columbia, Canada Happy Day Inn Full time

Job Summary: We are seeking a highly organized and detail-oriented Front Office Clerk to join our team at Happy Day Inn. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room reservations, and maintaining accurate records.

Key Responsibilities:

  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account room availability and guest preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local points of interest.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring accuracy and efficiency.
  • Perform various clerical duties, including faxing, filing, and photocopying, as needed.
  • Answer telephone calls and relay messages to guests and staff, providing excellent communication skills.
  • Assist guests with special needs, providing personalized support and service.
  • Contact guests to deliver requested wake-up calls, ensuring timely and efficient service.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a professional and courteous manner.

Requirements:

  • Secondary (high) school graduation certificate.
  • Experience in a front office or customer service role is an asset.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff.
  • Ability to maintain accurate records and perform various administrative tasks.
  • Proficiency in word processing software, database software, and spreadsheet applications.
  • Ability to work in a fast-paced environment, with a focus on providing exceptional guest service.


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