Front Office Supervisor at Hotel

6 days ago


Burnaby, British Columbia, Canada Happy Day Inn Full time
Job Description

We are seeking a highly skilled Front Office Clerk to join our team at Happy Day Inn. This is an exciting opportunity for someone who enjoys working in a fast-paced environment and providing exceptional customer service.

Key Responsibilities:
  • Manage the front desk operations, ensuring efficient check-in and check-out processes.
  • Handle guest inquiries and resolve any issues promptly and professionally.
  • Maintain accurate records of guest stays, including room assignments and payment details.
  • Process cash and credit transactions, as well as handle guest payments and deposits.
  • Collaborate with housekeeping and maintenance staff to ensure seamless guest experiences.
Requirements:
  • Diploma or equivalent experience in hospitality or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Proficient in hotel software and systems, including property management systems (PMS) and point-of-sale (POS) systems.
  • Able to work flexible hours, including weekends and holidays, and be on-call as needed.
  • Familiarity with hotel policies and procedures, including those related to guest safety and security.
What We Offer:
  • Competitive salary range: $40,000 - $60,000 per annum, depending on experience.
  • Opportunities for career advancement within the company.
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.

Please note that we offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and holidays.



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