Front Desk Associate

20 hours ago


Burnaby, British Columbia, Canada Happy Day Inn Full time
Job Summary

We are seeking a Front Desk Associate to join our team at Happy Day Inn. The successful candidate will be responsible for providing exceptional customer service and ensuring a smooth check-in and check-out process for our guests.

Main Responsibilities
  • Registration and Room Assignment: Register arriving guests, assign rooms, and maintain an accurate record of room assignments.
  • Front Desk Operations: Process group arrivals and departures, take, cancel, and change room reservations, and provide information on hotel facilities and services.
  • Guest Communication: Provide general information about points of interest in the area, process guests' departures, calculate charges, and receive payments.
  • Clerical Duties: Maintain an inventory of vacancies, reservations, and room assignments, and perform various clerical duties such as faxing, filing, and photocopying.
  • Customer Service: Answer telephone and relay telephone calls and messages, assist clients/guests with special needs, and provide customer service.


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