Multilingual Customer Service Representative
4 days ago
About IFDS Group
IFDS Group, a world-leading provider of outsourcing and technology solutions to the financial services industry, seeks highly skilled individuals for the role of Multilingual Customer Service Representative. We offer a dynamic work environment that fosters collaboration, accountability, diversity & inclusion, and continuous learning.
Job Summary
The incumbent will strive towards effective delivery commitments to our clients by developing a positive client experience through understanding and responding to their inquiries professionally and accurately. As the primary point of contact, the representative must provide exemplary customer service while recognizing opportunities to proactively position IFDS' services to meet and exceed our clients' needs.
Key Responsibilities
- Act as liaison between IFDS and the advisor/dealer community who act on behalf of our Fund Company clients
- Respond to a variety of client issues and inquiries
- Manage multiple client inbound/outbound calls and emails
- Provide account and fund information, issue resolution trade details, and review/signoff of reports and special projects
- Liaise with internal teams to facilitate client service requirements
Requirements
- Fully bilingual in English/French with both verbal and written communication skills
- Minimum 1 year experience in the financial services frontline
- Post-secondary education in a related discipline
- Previous experience in a service-oriented environment; strong client focus
- Excellent interpersonal skills
- Able to organize and prioritize work, managing multiple priorities within specified timeframes
- Able to operate in occasionally stressful situations to resolve client issues
- Team Player, able to work in a team environment with shared goals and accountabilities
- Understands the business impact of escalated incidents and service requests
Benefits
We offer an estimated salary of $45,000-$60,000 per year, based on location and experience. Employee working hours consist of various shifts, including weekdays from 8:00 am-8:30 pm, with overtime may be required based on business needs. IFDS Canada encourages applications from all qualified individuals and is committed to accommodating applicants with disabilities. Only candidates selected for interviews will be contacted for this position.
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