Bilingual Customer Service Specialist

6 days ago


Toronto Ontario, Ontario, Canada BlueSky Personnel Solutions Full time

Are you bilingual in French and English and passionate about delivering exceptional customer service? Join our client’s fast-growing organization in a fun and rewarding environment


Bilingual Customer Service Specialist

Location: Yonge/Lawrence (TTC Accessible)


Why You’ll Love Working Here:

  • Competitive compensation and benefits
  • Opportunity to work with and deliver exceptional products and services
  • Convenient office location, easily accessible by subway
  • Growth opportunities in a dynamic organization


Schedule:

  • In-office role
  • Monday to Friday: must be able to work between 9 AM – 7 PM
  • One Saturday per month: 9 AM - 5 PM


Your Responsibilities:

  • Handle customer inquiries via calls, emails, and live chats
  • Process orders, resolve issues, and support online bookings
  • Provide advice and recommendations to enhance customer purchases
  • Monitor and update pricing strategies to ensure competitiveness
  • Collaborate with team members and perform other tasks as required


What We’re Looking For:

  • Fluently bilingual in French and English (written and spoken)
  • Proven experience in a call center or high-volume customer service role
  • Background in travel, tourism, hospitality, or online ticketing (TICO certification is a bonus)
  • Proficiency in MS Office and strong multitasking skills


Additional Information:

  • Criminal background check required for the selected candidate


Ready to make a difference? Apply today and become part of a team that values growth and excellence


BlueSky Personnel Solutions is an equal opportunity employer who welcomes resumes from all interested. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request an accommodation, please contact BlueSky Personnel Solutions.


We thank you in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted.



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