Financial Services Representative

7 days ago


Toronto, Ontario, Canada IFDS Group Full time

Are you looking for a challenging and rewarding career in the financial services industry?

We are seeking a highly skilled and motivated Bilingual Customer Service Agent to join our team at IFDS Group in Toronto, Canada.

About IFDS Group

With its global headquarters in Toronto, Canada, IFDS Group is a world-leading provider of outsourcing and technology solutions to the financial services industry. We service over 240 financial organizations around the world, providing solutions to a wide range of global asset managers, wealth managers, banks, and insurance companies.

Job Description

As a Bilingual Customer Service Agent, you will be responsible for providing exceptional customer service to our clients. This includes:

  • Actively managing day-to-day customer service delivery model for clients
  • Being the liaison between IFDS Group and the advisor/dealer community who act on behalf of our Fund Company clients
  • Responding to client issues and inquiries in a professional and timely manner
Requirements

To be successful in this role, you will need:

  • Minimum 1 year experience in the financial services frontline
  • Post-secondary education in a related discipline
  • Excellent verbal and written communication skills in both English and French
  • Strong interpersonal and problem-solving skills
Benefits

We offer a competitive salary package, including an estimated $55,000-$65,000 per annum, based on location and experience. You will also have access to ongoing training and development programs, as well as opportunities to work with our global financial services partners.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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