Customer Service Representative

2 weeks ago


Toronto, Ontario, Canada Farm Boy Inc. Full time

Farm Boy Inc. is committed to providing a fun, fresh experience for all. As a Customer Service Representative, you will play a key role in delivering this experience to our customers.

Estimated Salary: $40,000 - $60,000 per year

About Us

We are passionate about creating a unique fresh food shopping experience and ensuring that we deliver on our commitments.

The Job

This position is responsible for contributing to the coordinated efforts of preparing and presenting a high-quality shopping experience to all Farm Boy customers.

Main Responsibilities:

  • Provide superior customer service and support Farm Boy's vision of the best fresh shopping experience.
  • Have a passion for food and knowledgeably handle all customer questions or comments confidently.
  • Utilizing Farm Boy Service Standards, process all customer purchases, collect the accurate tenders and bag the purchased items.
  • May be required to handle or sell alcohol.
  • Responsible for learning product codes and applying them in a timely and accurate manner when processing customer orders.
  • Responsible for balancing all tenders received.
  • Answer and direct incoming phone calls as necessary.
  • Keep the work, storage and store front areas clean and safe at all times by performing general


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