Customer Service Representative
2 days ago
We are seeking a highly motivated Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service to our clients in both French and English.
Job DescriptionThe ideal candidate will have a proven track record of delivering excellent customer service in a fast-paced environment. You will be fluent in both French and English (written and spoken) and have experience working in a call center or high-volume customer service role.
You will be responsible for handling customer inquiries via calls, emails, and live chats, processing orders, resolving issues, and supporting online bookings. Additionally, you will provide advice and recommendations to enhance customer purchases and collaborate with team members to achieve common goals.
What We're Looking For- Fluently bilingual in French and English (written and spoken)
- Proven experience in a call center or high-volume customer service role
- Background in travel, tourism, hospitality, or online ticketing (TICO certification is a bonus)
- Proficiency in MS Office and strong multitasking skills
We offer a competitive compensation package, including a salary range of $40,000 - $55,000 per year, depending on experience. In addition to a comprehensive benefits program, we also offer opportunities for growth and development within our organization.
Location and ScheduleThis is an in-office role located in Yonge/Lawrence (TTC Accessible). The typical schedule is Monday to Friday, 9 AM – 7 PM, with one Saturday per month, 9 AM - 5 PM.
Why Work with Us?- Competitive compensation and benefits
- Opportunity to work with and deliver exceptional products and services
- Convenient office location, easily accessible by subway
- Growth opportunities in a dynamic organization
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