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Desktop Administration Specialist

2 months ago

London, Ontario, Canada NTT DATA Full time

Job Summary

We are seeking a highly skilled Desktop Administration Specialist to join our team at NTT DATA. As a key member of our IT service delivery team, you will be responsible for providing expert remote support to end users, resolving complex technical issues, and driving service delivery improvements.

Key Responsibilities

  • Provide expert remote support to end users, resolving Level 2 tickets requiring in-depth knowledge and advanced troubleshooting skills.
  • Act as a subject matter expert to diagnose complex issues, ensuring timely and effective solutions to enhance user satisfaction and productivity.
  • Utilize advanced data analytics to proactively identify and address user and enterprise-level issues, coordinating with relevant teams for swift resolution.
  • Regularly assess the enterprise user experience, collaborating with delivery towers and clients to initiate and manage enterprise-wide service improvements.
  • Spearhead desktop engineering initiatives by crafting robust desktop images and managing application packages and catalogs to streamline enterprise-wide deployments.
  • Administer Windows system administration tasks, including the management of Active Directory and Azure services, to maintain system integrity and adherence to organizational IT standards.
  • Collaborate with internal delivery towers to identify and implement service improvements, ensuring alignment with organizational goals and operational excellence.
  • Engage with customers to understand their needs and feedback, translating insights into actionable service enhancements that drive satisfaction and value.
  • Initiate and lead self-directed projects aimed at enhancing delivery and operations, with a keen focus on driving efficiency through strategic automation solutions enabling shift-left opportunities.

Requirements

  • 3+ years in a specialist-level role supporting enterprise clients, with a focus on service improvement and advanced troubleshooting.
  • 7+ years of IT generalist experience, encompassing a broad range of technical skills and a history of successful project delivery in complex environments.

About NTT DATA

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success.

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.